February 2025 Feature Updates

The Azure Communication Services team is excited to share several new product and feature updates released in January 2025. You can view previous blog articles. 

1. Calling Native SDKs add calling to Teams call queues and auto attendants

Status: GA

Calling Native SDKs can now place calls to a Teams call queue or auto attendant. After answering the call, video calling and screenshare are available to both the Teams and Azure Communication Services users. These features are available in the Calling SDKs for Android, iOS, and Windows. See the Quickstart documentation for more details.

For more information, see: 

• Contact center scenarios
• Teams Call Queue on Azure Communication Services
• Teams Auto Attendant on Azure Communication Services

2. Calling Web & Graph Beta SDKs add Teams shared line appearance

Status: Public Preview

Microsoft Teams shared line appearance lets a user choose a delegate to answer or handle calls on their behalf. This feature is helpful if a user has an administrative assistant who regularly handles the user's calls. In the context of Teams shared line appearance, a manager is someone who authorizes a delegate to make or receive calls on their behalf. A delegate can make or receive calls on behalf of the delegator.

For more information, see: 

• Microsoft Teams shared line appearance
• Tutorial - Teams Shared Line Appearance

3. Number Lookup API

Status: GA

We are excited to announce the General Availability of the Number Lookup API. Azure Communication Services enables you to validate the number format, retrieve insights and look up a specific phone number using the Communication Services Number Lookup SDK. This new function is part of the Phone Numbers SDK and can be used to support customer service scenarios, appointment reminders, two-factor authentication, and other real-time communication needs. Number Lookup enables you to reliably retrieve number insights (format, type, location, carrier, and so on) before engaging with end users.

For more information, see: 

• Number Lookup API concepts in Azure Communication Services
• Look up operator information for a phone number using Azure Communication Services

4. Updated navigation for technical documentation

Status: Live

In response to customer feedback and multiple customer interviews, we’re excited to announce an update to the navigational model of our technical documentation. We’ve adjusted the structure of our docs site navigation to make it quicker and simpler than ever to find the information you need when you need it.

For more information, see:

• Azure Communication Services technical documentation table of contents update | Microsoft Community Hub

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