Preview - Day in the Life Quick Sheets for Adoption & Training

Hi HelloBenTeoh

Thanks for the links and advice, I'll hunt through them this week to build a program of works. I do find it really helpful having this forum to look up information and get feedback from people that are doing great work. One day I'll be able to post something that shows I'm doing the same. What is it they say, "You either change the people, or you change the people"

John_Grimshaw I feel your pain - and I agree, these paint a pretty rosy picture of an ideal world. Getting there’s the hard part and less rosy in real life and that’s where change management comes in.

As a starting point, I’ve found Prosci’s ADKAR model to be a helpful way of thinking about small and large changes. Here’s how I’d look at it it from your example: ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) would suggest the biggest barrier points are Awareness (why do I need to change the way I work?) or Desire (why does it matter to me?). If people don’t get those two points first, it’s less likely they’ll care about training (Knowledge) and won’t bother using it (Ability). 

I’d suggest focussing on the ‘awareness’ and ‘desire’ if you want to build out a plan for adoption.

A few more links from Microsoft:

• The Microsoft Adoption Specialist stream is for broader M365 adoption but could be scaled down to individual products/changes
• The Modern Collaboration Architecture content can be helpful if you need to engage senior leaders/HR/People & Culture in conversations about the improvements you’re trying to make.

While these are great "perfect world" profiles, do you have any that represent the real world may be highlighting the pain points and potential resolutions for development?

"John is a Product Manager, He gets to work at 8 am, and everyone is still using paper to walk approvals around the business. While he talks about the benefits of 365 and its possibilities, no one is interested in doing any work to improve the processes. After firefighting critical business issues for 4 hours in the morning, he sits down at 1:30 pm to create a form, automation and list to document distributor communications based on a sales director's request, replicating the current excel data collection form and excel list of preferences stored on a random network location that isn't accessible to 90% of the business. John completes and tests this workflow at 3:30 pm. He creates a stream to show the directors how this flow works and asks what the next steps are; the director test's the flow, then never touches it again. 

The flow is never used again as the director has muscle memory for emailing out the excel sheet and the team's communications have muscle memory for finding the hidden location of the master spreadsheet. John just wasted an afternoon and decides to go home and play Battlefield/go boxing to relieve the frustration of going through this every day."

John must migrate all previous data to the new list and archive the old one so employees can't find it using muscle memory. The template excel form also needs to be archived. John should run a training session showing the Sales team how to use the new workflow using the company's change management system, which is paper-based and has no workflows or automation. Maybe he's just highlighted the next program of adoption work?

Something that can be used is a real company to progress adoption rather than these pink and fluffy perfect world examples of everything already being done and slick. Do we have a starter pack for how to get this moving in a traditional business?

Has anyone created or found a version as it relates to being a People Manager? 

CG-1717quick starts in spanish yes but I don't see them day in the life

Edgard Alejos here is the page with the cheat sheets in Spanish:

https://support.office.com/es-es/article/Inicios-rápidos-de-Office-25f909da-3e76-443d-94f4-6cdf7dedc51e

Hi Karuana_Gatimu_MSFT Is there the possibility of sharing the sources to translate it into Spanish for example? Thanks!

Karuana_Gatimu_MSFT , great material! One questions, from which ressource come the numbers from regarding usage, needs etc? THANK YOU