Microsoft
MicrosoftDean_Gross Alban1998 Manuel Siegert
First and foremost, I want to sincerely apologize for any frustration or inconvenience these baseline delays may have caused you and your team. We understand the importance of timely updates to keep your systems secure and optimized, and we recognize that our current turnaround times have not met your expectations.
To answer your questions on why the process takes so long within Intune and why baselines haven't been updated consistently, the primary reason for the prolonged update cycle stems from a combination of factors, including a one-time internal dependency on a separate team within Microsoft whose fix has an ongoing deployment, the complexity of integrating new settings on the new unified settings platform, and a thorough testing process to guarantee the reliability and stability of the baselines.
The aforementioned fix was deployed for the Edge baseline which is why it was finally updated in Intune after a long stretch of no updates (btw, the latest update for the Edge baseline in Intune will be released next month. I initially anticipated release earlier this year but as I stated in the earlier part of my message, due to the cloud-based nature of Intune, we often have internal dependencies on other Microsoft teams which delay/prolongs our testing phases).
Although the fix has yet to be deployed for the Windows baseline, it is ~90% complete and we are currently in testing/validating phases. The fix is taking particularly longer to validate for the Windows baseline compared to the Edge baseline due to the vast number of settings. We are committed to maintaining the integrity of our service and ensuring that any changes we implement meet the stringent standards required for enterprise-grade solutions.
I understand that your teams require the latest features and security enhancements promptly and I can assure you we are not minimizing the importance and urgency of this. As we update these baselines, the good news is that the new infrastructure based on the unified settings platform will significantly reduce the turnaround time for baseline updates. These updates will not only improve the speed of delivery but also enhance the overall performance and functionality of the Intune baselines.
We value your feedback, and it is instrumental in driving our commitment to continuous improvement. Your satisfaction is our top priority, and we are dedicated to providing you with a more seamless and efficient experience within Intune!
Once again, we truly apologize for any inconvenience this delay may have caused, and we appreciate your understanding and ongoing support. If you have any further questions or concerns, please do not hesitate to reach out to either Rick or I as we're committed to full transparency with you all! Thank you again.
