I'm confused. I just upgraded a group Form to the new syncing solution. I submitted a test reply without having the Excel workbook open on the web. The Power Automate flow associated with this form worked fine.
Q: What’s the difference between the old version and new version?
A:
- The new syncing solution is more reliable and has improved performance.
- Currently, the new solution will only sync new responses to Excel for the web. But we are actively working on adding the new syncing solution to the Windows and Mac desktop apps.
- With the new syncing solution, you must open the Excel app to receive new responses. Otherwise, they will not sync to the workbook.
I get the impression that the last bullet is true if you don't upgrade to the new syncing solution. If you do upgrade, the syncing happens automatically in the background with no need to open the Excel workbook.
If this is correct, the author of the blog needs to update the wording to avoid confusing everyone.