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Microsoft Managed Desktop Blog
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Welcome to Microsoft Managed Desktop: The Blog

Bill Karagounis's avatar
Bill Karagounis
Icon for Microsoft rankMicrosoft
Apr 08, 2019

Welcome to Microsoft Managed Desktop: The Blog

When we announced Microsoft Managed Desktop last year, we were responding to feedback we have consistently heard from our customers—both large and small—that they struggle to keep up with the pace of change in devices and technology. They felt pulled between the requirement to stay secure and up to date against the need to drive more business value. They have been challenged to deliver great user experiences that their employees want and expect, as well as the ability to access valuable technology securely wherever those employees are working. And the sophistication of today’s security threats requires organizations to re-think how they deploy, manage, and secure assets for their users.

 

Microsoft Managed Desktop brings together Microsoft 365 Enterprise, cloud-based device management by Microsoft, and security monitoring, enabling customers to free up their IT teams to focus on their core business needs.

 

When we announced the service, we shared that one of the primary goals of the new offering was to learn and evolve the service side-by-side with customers and partners. Over the last several months, we have indeed refined our strategy and added to our service offering.

 

Throughout this process, we’ve built quite a community of engineers and professionals – inside and outside of Microsoft – who spend a lot of time thinking about:

  • Digital transformation
  • Market challenges and impeding modernization
  • Legacy assumptions that derail innovation
  • How Microsoft can build a bridge to a new era for its ecosystem

 

In this blog, we’ll cover these topics, along with our architecture, design approach, processes used to support the Microsoft Managed Desktop service, our experiences, learnings from running customer environments, relevant news, and other highlights of the journey. If you’re thinking about modernizing workplace computing for your organization, we hope you’ll subscribe, explore and share.

Updated May 06, 2021
Version 3.0
Enterprise Mobility + Security
IT Management
microsoft 365
  • ChuckWillemsen's avatar
    ChuckWillemsen
    Copper Contributor
    Apr 08, 2019

    Last fall I went through a month-long spoofing attack and which I required help from O365 support to activate Multi-Factor Authentication (MFA), DomainKeys Identified Mail (DKIM), Domain-based Message Authentication, Reporting, and Conformance (DMARC), Sender Policy Framework (SPF) to prevent spoofing and a host of other security measures. I had just finished documenting this event on my Surface Studio and my Windows Update Service thought it was time to update me to the catastrophic initial Windows 10 October 2018 Update (1809). I lost all my documents that were in their normal (default) locations and Microsoft Support was unable to retrieve a single document. That included all the notes I made to do with a month-long cyber attack and which I had just finished writing that day.
    This event made me look hard if I wanted to continue with the platform that I have been on since 1984. The second failure of MFA during this process did not give me a warm and fuzzy feeling. What swayed me to stay was the candour of the Azure team’s public announcement as to the root causes and intended next step to correct the issues. Honesty and empathy sometimes are the best indicators as to the corporate health. Just wanted to say keep up the good work, both in the corporate and social responsibility realms.
    Had a service such as Microsoft Managed Desktop (MMD) existed for Small Businesses then the month-long spoofing attack I experienced could never have happened.