Blog Post

Microsoft Teams Support
2 MIN READ

Rolling Out Changes to Caller ID Policies

Rebecca Valdivia's avatar
Rebecca Valdivia
Icon for Microsoft rankMicrosoft
Oct 10, 2023
In January of 2023, Microsoft announced that we will stop supporting the use of Service calling line ID substitution in Caller ID policies in the Teams admin center and in the New-CsCallingLineIdenti...
Updated Nov 09, 2023
Version 2.0
fowler_23's avatar
fowler_23
Iron Contributor
Dec 01, 2023

Are you using Direct Routing or Calling Plans?


If Direct Routing - check at the SBC what is being received in the FROM\PAI when sent from Teams to the SBC.

Is it the Resource Account Number or Direct Dial?

 

If Direct Dial then issue resides in Teams. If Resource Account Number (intended number) then check your SBC\Carrier if they are over-riding it.