Blog Post

Outlook Blog
1 MIN READ

Outlook for Mac adds new authentication flow for Google IMAP in Insider Fast

Sunder Raman's avatar
Sunder Raman
Icon for Microsoft rankMicrosoft
Jan 31, 2018
Last updated: 6/18/2018   6/18/2018: This feature is being slowly rolled out to Production beginning in 16.14 (18061302).    Original post:   With the release of the Insider Fast version ...
Updated Jun 18, 2018
Version 11.0
admin
Outlook for Mac
ccterry's avatar
ccterry
Copper Contributor
Jun 29, 2020

I'm glad I found this blog post because I have been going crazy trying to figure this issue out. Our CEO intermittently gets prompted to sign into google. He is using Outlook for Mac on the latest Macbook Pro 16". The microsoft update utility says that Outlook is on the latest version. He will sometimes get prompted multiple times back to back. I have tried all of the following to resolve:
Delete duplicate keychain entries for gmail and outlook

Delete and Re-add the account

Uninstall Office and reinstall
Change the IMAP and SMTP settings from *.gmail.com to *.googlemail.com

Finally, today, after finding this post, I locked the keychain and then unlocked it and then deleted and re-added the gmail account to outlook.

 

Hopefully this resolves the issue but if not , we have a real problem on our hands here.

 

I also use a Macbook Pro with outlook and connect it to my work gmail account and I do not have this issue. It would be great if Microsoft could provide a definite answer to this problem.