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Type Cover will not Connect
I’ve tried everything — up-to-date, restarting, turn off and on, troubleshooting, running device tests—and I can’t get in contact with Microsoft customer service. My type cover for my surface pro 8 is magnetically connected but it won’t work at all and the connection won’t register in the tests. Without the type cover my surface pro is essentially useless. I can’t type on the keyboard or use the type cover mouse. I’ve submitted a ticket for customer service and haven’t heard back yet. A service repair is like $180 for a type cover!? I bought your device like 2-3 years ago and it’s still in great condition. Haven’t even dropped it once & it randomly stops working. Wtf. There doesn’t seem to be a scratch or anything. What could I do to fix this?
Unable to pause Smart Charging
The option to pause Smart Charging and charge battery to 100% has disappeared from Surface App. My battery is hovering at 76-77% and I am unable to charge it to 100% to prepare for working away from power supply. Was able to do this for over a year and the option is simply gone - tried repairing, resetting and reinstalling Surface App with no effect. This is on Surface 9 Pro for Business i7 (2038) / Win11 Ent. Please advise.
Surface Pro 4: Battery life is back after 5 years!!
I have bought my Surface Pro 4 in December 2015 and have been using it fantastically except the battery was almost dead after about 2.5 years. The battery was not lasting for even 5 minutes. Last week, I had some difficulty with this device for which I decided to do a 'factory reset', and surprisingly, the device is working like new including it's battery! It is true! Now the battery is lasting for about 6 hours! I would strongly recommend everyone to do the same if you want to bring back your battery life. Just wanted to share with you!!
MDT Replacement Mode
I'm trying to replace the screen on a Surface Pro 8, and the manual straight from Microsoft says I need to run some pre-repair software. There does not appear to be any documentation showing how to actually do that. Here's the section in the manual: • Prep Device – Device must be set in TDM Replacement Mode prior to removing a faulty TDM. a. Connect software tools USB drive with SDT to USB connector on device under repair. b. Connect power supply to device. c. Power on device – Depress the power button on the side of the device. d. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive and run: SDT – Select Repair setup and validation. Run the Touch Display Setup. At the end of the tool process device will power down. IMPORTANT: This step must be carried out on the device successfully before removal of a faulty TDM. Ensure light levels in the work area remain consistent during the touch display setup process. I've been able to determine that the correct version of the SDT software is the "for Business version". The options to put it in setup and validation mode are not present when running from the machine. There are no directions for making a portable install on a USB. I started here: https://answers.microsoft.com/en-us/surface/forum/all/tdm-replacement-mode-on-usb-drive/9b02132e-6fee-46fe-9d90-1934303b8255 and after that and a bunch more reading I found some guidance that got me to creating a custom package, which I placed on my USB. It doesn't run. I've got to be missing something here. I just need to get this screen replaced. I have the hardware part handled, this software is really throwing me for a loop. Could I get some direction on how to actually make it work, or a detailed description of what would happen if I ignore it and just replace the screen?Surface pro 7 becomes very slow after sleep mode
Hello, I have a surface pro 7 for ~3 years now and I remember experiencing this slow behavior after sleep mode like for ever. It has an Intel Core i5 - 1035G4 CPU. Having observed the CPU speed from Task Manager these last days, I see that normally it runs around 1.8 GHz when I don't do much, and when the problem arises after sleep mode, I see that the CPU speed does not get greater than ~0.5 GHz. These last days I also found solutions on the internet about reseting the graphic card with W+Shift+Ctrl+B or by turning off the self panel refresh but these do not solve the problem. I also set the min processor speed to 100% from control panel, did not work either. I also tried another solution that suggested to set the number of processors to 8 in MScondig > Boot > Advanced Options. For this last one, after sleep mode, the CPU speed was not stack at 0.5 GHz but around 1 GHz, still was slower than normal. So any other ideas out there? Overall, this PC is very disappointing. It costed 1500 EUR and made by windows, one would expect it should perform better than an HP/Dell/whatever manufacturer, but its performing worse and it has been a pain in the **bleep** like for ever. I read the same problem arises for later versions pro 9, pro 11. Surely the sleep mode creates problems for all laptops, no matter the manufacturer. I experience problems after sleep mode for an HP laptop I own and for my Dell work laptop. But the problem from the surface is the worst because the PC becomes unusable. You have to shut down to get the speed back. Anyway, if you have any idea, please let me know. Thank you!
Charging Microsoft Surface Pro 9 via the USB port
Hello, One of the biggest advantages of using the Surface Pro 9 was that I didn't have to carry the charger with me. However, recently I have noticed the charge doesn't last as much as I want to. I do have a car charger that I can use in my car. I can also carry a small wall charger. I have this power bank https://www.amazon.com/gp/product/B083SD4DQN but it has the old USB-A ports and this doesn't charge the surface. I tried a wall charger and that also doesn't work. I was wondering do I need a specialized USB cable, or specialized power bank to charge the surface?Surface Pro 10 with Snapdragon Processor and Printer Installation Problems
Greetings all. I took the plunge and picked up a Surface Pro 10 with the Snapdragon Elite processor to use for my work computer. So far, things have gone pretty smoothly and I have all of my regular applications installed and functioning. There is, however, one area that the Surface Pro with ARM architecture appears to be totally unusable: Windows Printer Drivers. I have installed Adobe Acrobat, the current cloud version on the Surface Pro and Acrobat seem to run okay, but no matter what I've tried, the Adobe PDF printer will not install. There are several ways to install the Adobe PDF printer manually and even an older patch to get it to install, but none of them work. I also tried to install printer drivers for several Brother printers and a Canon printer but they all fail to install. Sometimes they generate an install error and other times they simply fail to complete the installation and hang. Here I am referring to the official Windows drivers supplied by the printer manufacturer that include any supporting utilities such as Brother's Control Center for scanning documents. None of them will successfully install. I spent the afternoon working with Brother to try various things to install the printers, but nothing worked. They finally recommended that I contact Microsoft, so I did that too and they couldn't get anything to work either. When I received a follow up email from Microsoft, the technician and marked the case as solved and closed it, even though nothing worked. Now, if I install the printers from Windows 11, letting Windows discover the Brother printers, Windows will install a driver that I can print with and even recognizes the scanning capabilities but the scanning software that Microsoft provides for free won't scan to a .PDF file. So, while I can get the printers to work, I cannot access the "normal" printer drivers and utilize the manufacturer-supplied utilities with the printers. This limits their usefulness considerably. I haven't yet been able to get Windows 11 to recognize and add the Canon printer. I believe this to be a Microsoft problem with their ARM-compatibility app, whatever it is called, but I'm not sure how to go about getting feedback to Microsoft to get them to look into this. Does anyone have any thoughts on this?
