Forum Discussion
Login problems, continuously getting the same message
Every time i login on an app i get the same message: "More information required" "Your organization needs more information to keep you account secure". Then i have the options to Use a different ...
I have the EXACT same issue with a customer of mine. This is occurring for 2 users in a new tenant I setup but NOT to my admin account. I have been holding off enabling MFA for the other users until this issue is resolved. Were you able to get it fixed in 2021? 🙂
Thanks!
BClinton13 No, unfortunately not. I'm still getting this message every time I sign in.
- MHuberts, I have been working with my CSP and they had me turn off Self-Service Password Reset (Set to NONE). Oddly enough, this resolved the issue for one of my two users (after waiting 30 minutes). I am waiting to hear back from the other before I confirm 100% success. After they both report in that all is well, I am going to attempt to re-enable it and see if it re-breaks or stays fixed. Will update when I know.
Here are the instructions on enabling/disabling SSPR: https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/let-users-reset-passwords?view=o365-worldwide- Ahhh this resolved my issue too! Thanks for posting that. It was infuriating going around in little circles! It was also resolved the sign-in through PowerShell for me.
@MHuberts
I apologize for never posting back here. I thought I would have an endgame solution for this but here we are almost 2 years later and it is still an issue. Disabling SSPR while maintaining MFA still does resolve the issue but it means your users can't reset their own passwords. I have determined it only affects users that have multiple identities (you can see this in Entra/formerly AAD). All the tenant only users work perfectly no matter the configuration. The ones who have Multiple identities ALL have the issue. This is some backend thing with Microsoft. I have had a ticket open since October of 2021 with MS and they would pretend about every 3 months they were going to implement a fix, then they would give me a reason they didn't do it. Now I laugh whenever I get an update. Microsoft 1 / Me 0 (the score is actually much worse than this but I will leave it at that for now).Anyway, if any of you figure out how to remove extra identities or fix this in some other way, I look forward to hearing about it. My hope right now is that when they do the policy merge between MFA and SSPR (supposedly Sept 30, 2024) that it will fix it then. My nightmare is that it completely breaks our workaround though.
Hope you are all having your best weeks!
Thanks!
- BClinton13, it looks like this is working. Thanks! This is going to save me a lot of frustration.
MHuberts Roger that. I am actively trying to solve this so if I find the answer I will post here. Thanks for letting me know.
