Microsoft Partner Center access issues with CSP benefits

We are an existing CSP Indirect gold partner.  We renewed our membership 2 months ago.   Just recently after logging into Partner Center I noticed I no longer have Membership benefits and it appears under my profile that we are no longer registered as a CSP.   No Earnings show... etc.  MS Support provided the following to my support request:

Microsoft runs on trust, and therefore we engage in a rigorous set of evaluation and certification processes across third party individuals and organizations. As a result of our internal processes, we are unable to reactivate your access. Please note that this decision cannot be changed by opening a new support case. 

So what is this and how do I resolve this?  There needs to be a group that I can reach out to find out what the problem is?