Forum Discussion
Gravityfarm
Dec 20, 2023Copper Contributor
Trouble verifying but weird problem to fix
Hey All,
So I am having trouble with my partner account and am hoping ether someone knows a workaround or even a MS employee sees this.
I was sick for a few years with long covid and ignored my emails for about a year. During that time, my domain expired which normally isn't a big deal but in this case, its created havoc. When the partner center did their periodic verification, they could not verify my email due to the domain not being paid for.
I thought, simple, pay for the domain, set it back up on sharepoint and set.
Not so much. After the account failed verification, it was suspended as normal however, that suspension limited my O365 and of course, sharepoint. To a point where I can't really do anything online.
So the obvious next step is contact partner support. Here is where the problem starts. With a suspended account, you are not able to contact support to open a ticket or chat. And that continues on O365 as well.
Microsoft has made an effort to remove phone support on nearly every level and especially for MPN. I have called every number for microsoft from sales to billing to general support, none are able to help and none are able to transfer to MPN. And one cannot email as there are zero email options available.
This is the first time in 12 years that I have needed support and I am finding out a lot. Their phone support bot is not functional for anything but standard questions. It cannot always make out what you are saying, even if you speak slowly which results in you wasting 4 minutes while it tells you to search a URL that may or may not be related to your issue. And mainly, it shows that the only people checking functionality are the team that created it. To that end, I frankly think each MS employee needs to, once a month, call their own phone number and provide feedback because if this is where we are heading, pre order a lot of new laptop screens so you have a replacement after you've punched yours from frustration. (needed to vent as its made a 5 minute fix turn useless in the name of arrogant belief in the quality of a true early beta).
To the main issue, does anyone have any thoughts? Or if anyone from MS sees this, can you link a way to functionally contact the MPN? Any help is greatly appreciated!
T
Gravityfarm you tried to submit a ticket here and couldn't due to your account being suspended? I haven't encountered that before.
I don't know if I can help, but I will direct message you for some more information. I will be OOF on holiday until Jan 2nd, so if I don't hear from you soon I will respond when I return. Thank you.
- Kim_Doucette_1Iron Contributor
Gravityfarm I'm sorry you are experiencing these issues. it sounds frustrating. I am not sure where to direct you but want to see if we can get you to help. JillArmourMicrosoft are you able to help direct this issue to someone who can help?
- GravityfarmCopper ContributorThanks for your input. After literally 77 hours into this, I finally was able to get a case open going through a very round about way. So lets see where it take me. During this journey, I found that Microsofts attempt to substitute technology in place of people is not close to where it needs to be and frankly, their automated assistant caused the majority of time wasted as it constantly directed me to a URL and ended the call. It reminds me of the irrationality of troubleshooting a network connection error and their troubleshooter giving you online help which can't obviously work as the machine isn't connected.
- JillArmourMicrosoft
Community Manager
Gravityfarm you tried to submit a ticket here and couldn't due to your account being suspended? I haven't encountered that before.
I don't know if I can help, but I will direct message you for some more information. I will be OOF on holiday until Jan 2nd, so if I don't hear from you soon I will respond when I return. Thank you.
- GravityfarmCopper Contributor
JillArmourMicrosoft Well, update. Turns out that after 2 hours yesterday where I gave the correct contact numbers (both my US phone and my Jamaican cell) and those numbers were confirmed back to me, the, and my apology but there really is no better word when this is at day 7, idiots, randomly picked an old consultants contact who only worked one month 10 years ago and had called that number. We were very clear yesterday with my name and my account and the person on the other end telling me that they will sort it out and set me as global admin. There was zero mention of any of the users I had added when we were last developing so it came as a shock so irritating, were I to have to laptops, one would have a broken screen.
I am burning 3200 dollars per day starting 7 days ago now, on developers I hired to develop a product using MS AI offerings so now I am yet again being transferred with god knows what result.
I apologize for the frustrated tone of this reply. Do you have any suggestions?