Forum Discussion
Authentication deadlock
I got a Microsoft 365 developer account and a sandbox as well. Many months ago it asked me to configure 2FA which I did using Microsoft Authenticator app on Android.
I also had other 2FA setup on the same device for some work accounts. Later, somehow my sandbox account got deleted or overwritten from the authenticator app on my phone.
I haven't been able to login to my Office 365 sandbox ever since. Ever flow I try asks me to use the authenticator on application. But the problem is that access to authenticator for 2FA was lost due to an app error.
Our company's IT department said they can't do anything about it. I tried to delete the profile but when I created it Microsoft gave back the same sandbox which was already not working. My employer spends a good deal of money on Microsoft and it's very upsetting to get such a treatment from Microsoft.
This account is needed for my office work. Help appreciated.
Try below:
- Account Recovery Options:
- Alternate Email or Phone: If you have set up an alternate email or phone number for recovery, you can use these to reset your 2FA settings. Go to the Microsoft account recovery page and follow the prompts.
- Contact Microsoft Support:
- Since this is a developer account, you can contact Microsoft support directly for assistance. Explain your situation and provide any necessary details to verify your identity. You can create a support ticket through the Microsoft 365 Admin Center by selecting Support > New service request.
- Resetting 2FA:
- If you are the only admin for the account and cannot access it, Microsoft support may be able to help you reset the 2FA settings. They might ask for verification details to ensure the security of your account.
- Using Recovery Codes:
- If you had saved any recovery codes when you initially set up 2FA, you can use these to regain access. These codes are typically provided during the initial setup of 2FA and can be used as a backup.
Options 1-3 take me back to the authenticator app which is not configured so it won't work. I didn't download recovery codes. Any other suggestions?
- Account Recovery Options:
