Identity verification status has reject

I've been unable to get past the employment verification step myself. I really am at a loss as to how to proceed. My small business used to sell apps & games for Windows Phone years ago, and my account has been idle for some time but I've been trying to get it restarted in the hopes of publishing new apps on Windows Store.

I provided all the information I thought I was asked for, and somehow they are just unable to verify it and their feedback was not enough to help me understand what I am missing. After multiple attempts I have been locked out from submitting more info - with no warning or apparent recourse!  

I don't know what else to do and I'm just glad to see there's an actual thread with actual humans trying to solve the same problem. Until now all I could find was bots pointing me to docs that weren't at all helpful. The website is not really intuitive either.. I tried to submit a support ticket and I just get sent to another bot. I'd love to support the platform but at the moment I am 100% blocked. I'd love to understand how to talk to an actual person, even via email, to sort this out. I appreciate how much fraud and abuse the folks running the system must have to deal with but I am a legit business trying to use the platform as it is intended. Please help!

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