Partner Support Services Designation Public Preview Deck + Nomination Form

I attended the SSD information webinar on 2nd May and would like to address some concerns regarding the current approach to the Support Services designation.

During the webinar, it was proposed that CSP customers complete an annual satisfaction survey about their support experience. However, the survey questions seem to lack clarity in distinguishing whether the feedback pertains to our direct support or the combined support experience, including Microsoft’s involvement. This ambiguity could lead to a misinterpretation of the data collected, which is a significant oversight.

AsherNierman the article above concerns me also. The rationale behind the current strategy appears convoluted. While it’s commendable that Partners earning a Support Services designation will gain access to Microsoft’s tools and resources, I believe these should be made available to all Partners. By empowering every Partner with the necessary tools and capabilities for self-service, we can alleviate the demand on Microsoft’s support system. This, in turn, would enable Microsoft to focus on enhancing its own support services, which could then be offered as a premium option. This strategy not only benefits Microsoft by reducing the support load but also ensures that all Partners are equipped to provide the best possible service to their customers. However, for this to be effective, the quality of support must be exemplary, surpassing the current standards.