Forum Discussion
Problems Logging In Due to Multi-Factor Authentication
At the moment, I am unable to log in to Azure with my account (Global Administrator). Although I am also a Microsoft Partner and have 10 credits for support requests, I cannot create a support request here. Therefore, I have to post in this forum. I can log in to Office 365, PowerApps, Power Automate, and other services with MFA without any issues. However, when I log in to portal.azure.com, I am prompted for authentication again immediately after logging in, and I cannot proceed further from there.
I have created two tickets with Office 365 and Microsoft Entra ID, but neither ticket has successfully resolved the issue. Here is what we have tried so far:
- Disabled MFA, but MFA still appears.
- Successfully removed my guest account from other organizations.
The problem still persists. What can I do here? Can Microsoft Azure contact me since I still have 10 credits?
I faced a similar issue where I couldn't log in to Azure due to MFA, despite accessing other Microsoft services without problems. I wanted to share what worked and what to check if you're facing the same issue.
- Check Conditional Access Policies: Make sure no policies are forcing MFA in Azure AD > Security > Conditional Access.
- Verify MFA Status - Ensure MFA is fully disabled in Azure AD or using PowerShell:
Get-MsolUser -UserPrincipalName email address removed for privacy reasons | Select-Object DisplayName,UserPrincipalName,@{Name="StrongAuthenticationRequirements";Expression={$_.StrongAuthenticationRequirements}} - Clear Browser Cache - Try clearing cache or using incognito mode.
- Guest Accounts - Remove external guest accounts from other organizations.
- Security Defaults - Check if Security Defaults are enabled in Azure AD and consider disabling them.
- Use PowerShell/CLI - Log in using Azure CLI or PowerShell with:
az login - Leverage Partner Support - Use your Partner Center credits to raise a support ticket or contact Microsoft directly for help.
- Thank you, I have already tried this with both Microsoft supports. I think I have found the cause, but I can no longer solve it. Yes, I have 10 credits from Microsoft, but I somehow can't redeem them to get support. The possible cause is that I have two tenants in the Azure Portal. There is a default directory that I can no longer access. My global account with Vincent is also there, and at the moment I can only work with a current tenant. As soon as I try to switch to the default directory, I can no longer get in. I also tried with az and I can't access my tenant.
Please try these, this should help you to narrow down the issue.
- Check Tenant Access - Ensure you have the right permissions in your default directory. If possible, contact someone with admin access to regain entry.
- Use Azure CLI - If you can access the CLI, try logging in with the command:
az login --tenant <your-tenant-id>
This may help you switch tenants. - Access with Another Account - If you have access to another account that can access the default directory, use that account to check permissions.
- Check Subscription Eligibility - Ensure your current subscription is eligible for support credits.
- Contact Microsoft Support - If you can’t redeem your credits, reach out to Microsoft Support directly. Explain your situation about having multiple tenants, and they might assist you in transferring credits.
Danke
Balasubramani Murugesan
See whether this can help:
I can't login to Microsoft admin and azure as a global administrator - Microsoft Q&A
- Thank you very much!
