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Multichannel Support - EA's and Direct CSPs
If you go to this article, Multichannel support for customers - Partner Center | Microsoft Learn, you will see that it states near the bottom the following:
“For a customer who already has a subscription to Microsoft Azure from another channel (such as Advisor, Open, or EA), create a new Azure subscription in Partner Center, manually enter the subscription details, and then cancel the individual services or the entire subscription. Azure CSP can coexist with different channels.”
Well, we have a customer on an Enterprise Agreement (EA) through SHI, and my company is a direct CSP. So, I am wondering if anyone out there can answer the following:
1) Can you please elaborate on how we as a Direct CSP executes this process?
2) Will we be able to recognize revenue from this?
3) Any other critical pieces of information I should know?
Any help you can provide would be greatly appreciated.
Thanks!
Steve
The team responded with the following links for #1:
- https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/transfer-subscriptions-subscribers-csp
- This includes 'all' the various channels. https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-transfer
#2 we aren't able to advise on this.
#3 nothing to share on this one.
- JillArmourMicrosoft
Community Manager
The team responded with the following links for #1:
- https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/transfer-subscriptions-subscribers-csp
- This includes 'all' the various channels. https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-transfer
#2 we aren't able to advise on this.
#3 nothing to share on this one.
- JillArmourMicrosoft
I am trying to find someone that knows about this type of thing as I don't.
Hello. I know it's been several months but is there any update on this? I would like to know more details on how this works as well. Thank you!
- JillArmourMicrosoft
214820 please see marked solution and thanks for being part of the community. The author of the original post on Microsoft Learn said they are going back to rewrite some of it to make things more clear.
- No, I never received a reply.
