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AndreyKarpiuk's avatar
AndreyKarpiuk
Copper Contributor
Feb 27, 2025

Error on .appv file expand for App Attach

Hi, I try to create an App Attach package from App-V package. On expand step I get an error in some cases:
The gateway did not receive a response from 'Microsoft.DesktopVirtualization' within the specified time period.
Status: 504 (Gateway Timeout)
ErrorCode: GatewayTimeout

I noticed that expanding file of small size works corectly, i.e. .appv files of Notepad++ and Greenshotapp is 11 and 13 Mb. However, expanding file of larger size fails with that error after some time, i.e. .appv file of VLCMediaPlayer++ is 200 Mb, JGraphDrawIO is 400 Mb, Image Glass is 111 Mb.

Expanding VHDX files of large sizes from same file share and with same host pool works correctly. The problem is only with .appv.

 

 

app attach
App-V
  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Feb 28, 2025

    Considering this:

     

    1. Timeout Settings

    • The 504 Gateway Timeout error suggests that the operation is taking too long to complete. Check if there are timeout settings configured for the App Attach process or the underlying infrastructure (e.g., Azure Virtual Desktop or the file share).
    • If possible, increase the timeout duration for the operation.

    2. File Size and Resource Constraints

    • Larger .appv files may require more resources (CPU, memory, or network bandwidth) to expand. Ensure that the session host or environment where the operation is being performed has sufficient resources.
    • Monitor resource usage during the expand operation to identify any bottlenecks.

    3. File Share Performance

    • Since the .appv files are stored on a file share, ensure that the file share has adequate performance and bandwidth to handle large file operations.
    • Test the file share's performance by copying large files to and from it to see if there are any delays or issues.

    4. App-V Package Validation

    • Validate the .appv packages to ensure they are not corrupted. Use the App-V Sequencer to open and verify the packages.
    • If possible, repackage the larger .appv files to see if the issue persists.

    5. Azure Virtual Desktop Configuration

    • Check the configuration of your Azure Virtual Desktop environment, particularly the settings related to App Attach and the Microsoft.DesktopVirtualization service.
    • Ensure that the service is not experiencing any outages or performance issues. You can check the Azure Service Health dashboard for updates.

    6. Logs and Diagnostics

    • Review the logs for the App Attach process and the Microsoft.DesktopVirtualization service to identify any specific errors or warnings.
    • Enable verbose logging for the operation to gather more detailed information.

    7. Alternative Approach

    • If the issue persists, consider converting the .appv packages to another format (e.g., MSIX) and testing the expand operation with the new format.

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