Forum Discussion
sandrocpereira
Microsoft
MicrosoftFile Explorer is slow when traversing files synced with OneDrive
Hello team,
I have this customer who have this AVD deployment in production, they are managing with Nerdio and they recently move their storages to Azure NetApp. Event with this very optimized...
Hi,
I have been in contact with Microsoft support for more than 6 months regarding the same issue, but not in a context of AVD.
Any Windows 11 workstation with few SharePoint libraries synchronized has the same issue. Browsing OneDrive folders in Windows Explorer is slow and sluggish. The problem has existed since the very first Windows 11 release, Windows 10 has never been concerned.
Support told me to delete the subkeys in SyncRootManager, which effectively solves the issue for a short term, but then you completely loose the OneDrive integration (no sync status, no OneDrive contextual menu entries, etc.) and subkeys are recreated on reboot or OneDrive restart.
In SyncRootManager, I don't have many subkeys, only one per synced Library, plus my own OneDrive. But I guess it creates the same situation as a multi-user environment.
Support also told me a OneDrive fix would be release in December.
Looking on the Internet, I came across this thread, and did the authorization change on the Package key in registry, which way more effective as I keep the OneDrive SyncStatus, contextual menu entries to "Always keep on this device" and "Free up space", and it persists after reboot, but I also lost the other handy OneDrive entries in the contextual menu (View Online, Share, Version History...).
I saw on OneDrive release notes page that the issue should be fixed since November 25th with version 24.221.1103.0003 : "Resolved issue causing File Explorer slowness, especially in VDI environments where many sessions share the same host."
Current OneDrive version is 24.226.1110.0004 which was release on December 9th.
Unfortunately, nothing is solved to me with those versions, have you seen any improvement on your side?
I have wasted an enormous amount of time with that simple issue, plus the productivity loss of users in my company which are complaining. I hope this will be fixed soon.
Deleting the subkeys doesn't seem to cause any ill effects for us on AVD. We aren't full prod yet with the workaround, but I've done extensive testing in UAT environment. Are you deleting them when no users are logged on? Maybe that's critical as the logon process recreates the key and enables OneDrive functionality to work?
The registry permissions didn't make a difference in performance for us. The newer OneDrive versions also didn't resolve the issue for us.
As I said, I am in a different context, as we have the same issue but on users' PCs (laptops), with just one user per device. Therefore, I do the manipulations logged on with my account on my PC directly.
I saw many topics and support documents on the Internet regarding the missing OneDrive entries on the contextual menu, but no solution worked for me. For the moment, I can accommodate those missing entries, as long as the explorer is working fast (which used to be the "normal" speed until Windows 11 🙄)
