Forum Discussion
sandrocpereira
Microsoft
Jan 08, 2024File Explorer is slow when traversing files synced with OneDrive
Hello team,
I have this customer who have this AVD deployment in production, they are managing with Nerdio and they recently move their storages to Azure NetApp. Event with this very optimized...
Atmis
Jan 03, 2025Copper Contributor
Hi,
I have been in contact with Microsoft support for more than 6 months regarding the same issue, but not in a context of AVD.
Any Windows 11 workstation with few SharePoint libraries synchronized has the same issue. Browsing OneDrive folders in Windows Explorer is slow and sluggish. The problem has existed since the very first Windows 11 release, Windows 10 has never been concerned.
Support told me to delete the subkeys in SyncRootManager, which effectively solves the issue for a short term, but then you completely loose the OneDrive integration (no sync status, no OneDrive contextual menu entries, etc.) and subkeys are recreated on reboot or OneDrive restart.
In SyncRootManager, I don't have many subkeys, only one per synced Library, plus my own OneDrive. But I guess it creates the same situation as a multi-user environment.
Support also told me a OneDrive fix would be release in December.
Looking on the Internet, I came across this thread, and did the authorization change on the Package key in registry, which way more effective as I keep the OneDrive SyncStatus, contextual menu entries to "Always keep on this device" and "Free up space", and it persists after reboot, but I also lost the other handy OneDrive entries in the contextual menu (View Online, Share, Version History...).
I saw on OneDrive release notes page that the issue should be fixed since November 25th with version 24.221.1103.0003 : "Resolved issue causing File Explorer slowness, especially in VDI environments where many sessions share the same host."
Current OneDrive version is 24.226.1110.0004 which was release on December 9th.
Unfortunately, nothing is solved to me with those versions, have you seen any improvement on your side?
I have wasted an enormous amount of time with that simple issue, plus the productivity loss of users in my company which are complaining. I hope this will be fixed soon.
Abbie420
Jan 22, 2025Copper Contributor
Hi,
I raised this issue with the Microsoft Support Team, and they confirmed that this is a known problem where navigating SharePoint folders within the AVD is extremely slow.
After reviewing the AVD logs, they concluded that no further configuration optimizations are possible, as the AVD has been set up with sufficient resources. They also recommended the same registry deletion approach for the AVD.
Unfortunately, the issue persists with the current version as well.
Among other community channel I have seen this issue being especially Worse with Windows 11 and Windows 11 multi-session image of Azure.