Forum Discussion
FSLogix Lock issue - user cannot login - user cannot be manually disconnected from session
Issue just started happening. On latest version of FSLogix (hotfix 4), upgraded from hotfix 1. Issue presented in hotfix 1, MS support suggested to update to latest. We have a 15 minute policy pus...
dit-chris Thanks so much for the very detailed reply.
MS recommended to delete the Azure file locks like just like you suggested. Unfortunately, it did not unlock the session/log the user off.
The FSLogix profiles we use are for performance reasons, so when we've had issues in the past, I just go into the Azure file share, and delete the user's entire profile. I've done this 3 times already, and for some reason, this particular user's issue keeps occurring. They log in successfully after a reboot, but our 15 minute disconnect session does not work for them and they're session just gets stuck until the next reboot. The local and fslogix profile folders also need to be manually deleted on the Win10 machine after reboot.
We have the disk compaction disabled in our environment. Nobody saves anything to the FSLogix disk.
I also read a bit about the possible bad Win 10 updates. We removed one that was suspect which was installed in our environment on 9/15 - KB5043064. There's a few reddit posts about this update and it affecting AVD environments with Teams. While we don't use Teams in our AVD environment, I figured it was worth a try removing it.
The issue still persists - I just cannot figure out why it is ONLY for this 1 user out of the 10 or so that use this session host.
We have a sev A case open and am awaiting feedback. Hopefully they can assist. Might be worth to move to Win 11 session host at this point.
MS recommended to delete the Azure file locks like just like you suggested. Unfortunately, it did not unlock the session/log the user off.
The FSLogix profiles we use are for performance reasons, so when we've had issues in the past, I just go into the Azure file share, and delete the user's entire profile. I've done this 3 times already, and for some reason, this particular user's issue keeps occurring. They log in successfully after a reboot, but our 15 minute disconnect session does not work for them and they're session just gets stuck until the next reboot. The local and fslogix profile folders also need to be manually deleted on the Win10 machine after reboot.
We have the disk compaction disabled in our environment. Nobody saves anything to the FSLogix disk.
I also read a bit about the possible bad Win 10 updates. We removed one that was suspect which was installed in our environment on 9/15 - KB5043064. There's a few reddit posts about this update and it affecting AVD environments with Teams. While we don't use Teams in our AVD environment, I figured it was worth a try removing it.
The issue still persists - I just cannot figure out why it is ONLY for this 1 user out of the 10 or so that use this session host.
We have a sev A case open and am awaiting feedback. Hopefully they can assist. Might be worth to move to Win 11 session host at this point.
Did you ever find a solution for this issue? If you could report back and let us know what the fix was please.
Yes, MS issued a bad update back in Aug/Sep 2024 time frame for win10 that affected AVD hosts. We worked with MS and an interim workaround was given to us, and eventually a subsequent update was supposed to fix it, but neither worked for us. We ended up moving to Server 2022 hosts for our AVD environment, and it had been stable since.
