Optimizing Customer Network Connectivity for #Microsoft 365 Copilot

Network connectivity page in M365 admin center is the go-to place for tenant, network security administrators to review health and readiness of customer network connectivity setup essential for M365 applications.

Problem statement

Customers blocking WebSocket connections in their network infrastructure leads to broken experience for M365 Copilot users. Copilot uses WebSocket and tenant admins have no visibility into the failed WebSocket connections for their users, rendering the customer network setup not ready for Copilot roll out.

Users with WebSocket connection failure will have a broken Copilot experience, here is a glimpse.

We are pleased to announce the following new features in M365 admin center that are available to all customers.

1. Visibility into failed network connections for M365 Copilot

Tenant admins can now see in Microsoft 365 admin center (Microsoft 365 network connectivity - Microsoft 365 admin center) when their network impacts user connections to M365 apps, including WebSocket connections for M365 Copilot. The new report shows failure rate percentage, also known as the error rate percentage, for failed HTTPS and WebSocket connections to customer facing M365 Unified domains such as *.cloud.microsoft, *.static.microsoft, and *.usercontent.microsoft. A high error rate in this report indicates blocked network connections that impacts connectivity for various M365 applications and calls for immediate action from the tenant admin to allow blocked connections.

2. Visibility into user network latency for M365 Copilot

Tenant admins can now view the network assessment points for Microsoft 365 Copilot, the assessment points are based on the network latency experienced by Copilot users. The lower the network latency, the higher the network assessment points for Microsoft 365 Copilot, providing a clear picture for tenant admins about the high network latency experienced by their users for M365 Copilot.

In addition to the above, we recently announced M365 network connectivity test tool for individual users to test and validate if they successfully meet the network connectivity requirements for M365 Copilot.

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