Forum Discussion
Knowledge Managment in M365 after Viva Topics retirement
Hi,
What is the Microsoft POV on knowledge management in M365 after the retirement of Viva Topics? I know we have Microsoft AI Content Management features to manage knowledge. But when it comes to surfacing the knowledge to end users, there is no dedicated front end like Viva Topics that auto-curate content for users. Microsoft 365 Copilot is very generic and renders global content results which impacts the quality of knowledge-related results. Building a custom Chatbot is an option but it's expensive and has its limitations.
Hi, that's a good question. Here's their KB article with an FAQ section that answers this question. In summary, Microsoft recommends SharePoint Online + M365 Search + Copilot. But on top of that, Viva Engage Answers appears to be integral because that feature is directly related to knowledge sharing and management. As well as Viva Learning.
Frequently asked questions about changes coming to Topics - Microsoft Topics | Microsoft Learn
Other resources for this include their knowledge playbook and white paper.
