Forum Discussion
Tool for training needs analysis
I'm not sure if I'm in the right place to ask this... Part of my role is to drive adoption of O365 in our customer's organisations. I'm looking for a cloud-based tool to assess who needs training...
Karuana_Gatimu_MSFT
Community Manager
Community ManagerIt's important to separate needs assessments from training tools. I always like to tie the end users needs to business objectives? Do you need to ensure more streamlined collaboration? Better customer service? More efficient handling of trouble tickets? Find the business process that is in need of assistance and then train, specifically for that.
Also remember that many people have not had good training in a long time. They learned email and some line of business apps but often did not learn more about Word, PowerPoint, Excel not even delving into additional tools like Teams, SharePoint, OneDrive or Forms. Many Microsoft Partners (like those listed on our Microsoft 365 Learning Pathways page) can help with this but a safe strategy is:
Make basic application available on demand (like with M365LP)
Curate custom training playlists (in our tool or another) for specific roles or processes
Include a Form in your training portal to have people ASK for what they'd like to learn next.
That's a healthy start. Please come back and tell us how you are doing!
https://aka.ms/M365LP is our tool that accomplishes the above
Also remember that many people have not had good training in a long time. They learned email and some line of business apps but often did not learn more about Word, PowerPoint, Excel not even delving into additional tools like Teams, SharePoint, OneDrive or Forms. Many Microsoft Partners (like those listed on our Microsoft 365 Learning Pathways page) can help with this but a safe strategy is:
Make basic application available on demand (like with M365LP)
Curate custom training playlists (in our tool or another) for specific roles or processes
Include a Form in your training portal to have people ASK for what they'd like to learn next.
That's a healthy start. Please come back and tell us how you are doing!
https://aka.ms/M365LP is our tool that accomplishes the above
Karuana_Gatimu_MSFT Thanks for your wisdom! I strongly believe in asking the question "what are you trying to achieve?" as a starting point for any adoption process, then working backwards to find the right tool.
One of the things I frequently come across is people knowing the basics of a tool like Word, Excel, and Outlook, but because they don't know what they don't know, they're not using the most efficient aspects of it to achieve what they want - often quite simply because they didn't know there was an easier way.
I'd like a tool that not only gave their managers or HR a heads up of what they know, but more importantly, a nod to what they could still learn to make their work-life easier. From there I think they'd be more likely to request training and could utilise a form for this as you suggest.
We've been rolling out an on demand platform with curated playlists of M365 content for our customers over the past month, so we're on task with that aspect.
As a Microsoft partner MSP, we'd love to explore how we could incorporate the M365LP to further support our customers - would you mind contacting me individually to discuss this further?
Regards, Theresa
- We are implementing MSLP for a custom right now. Our persona’s, their business scenarios and MOCA use cases will be incorporated to guide employees from their goals/needs, via the product to the tools.
- Love this idea: Include a Form in your training portal to have people ASK for what they'd like to learn next.
