Forum Discussion
Excel 365 on Mac - Issue with refreshing data types
I am getting error message "couldn't refresh data types, we need to fix your account, sign out and sign in again. I am getting this message after upgrading to MacOS Ventura 13. signing out and si...
Same issue since I updated excel roughly 2 weeks ago.
Already contacted Microsoft chat 4 times and spent several hours on with them. Thinking that was my MAC issue I completely erase it and re install MAC OS from 0, still the same issue. During the third chat last week they told me that is a well know problem and soon they’ll fix it, soon when?!? Today I contacted them again and they said don't know when it'll be fixed. So frustrating I need excel properly working, that the reason why I pay my subscription!
Already contacted Microsoft chat 4 times and spent several hours on with them. Thinking that was my MAC issue I completely erase it and re install MAC OS from 0, still the same issue. During the third chat last week they told me that is a well know problem and soon they’ll fix it, soon when?!? Today I contacted them again and they said don't know when it'll be fixed. So frustrating I need excel properly working, that the reason why I pay my subscription!
I've an update! I contact them 2 hours ago for the forth time to check if they solved the issue. The issue is not solved yet, but I found a smart guy who can worked around a temporary solution. He basically made me remove excel and he sent me the link to download and install the previous excel version. It worked, as of now! If you guy want you can try to contact them and ask to guide you through the process. Hope this post will help you out
- Thanks Luigi for the updates, who is this guy you are referring to, is he from Microsoft or outside
- microsoft support
https://support.microsoft.com/contactus#! (I'm not a Mac user...) See Excel Data Types Not Working from Jim Gordon MVP - post includes:
- How to Uninstall Office for Mac
- Link to Office 16.64 installer
- I followed the links you posted and installed Office 16.64 and my data is functioning correctly.
I do hope Microsoft addresses this problem as it is sad that we Mac users have to go back to a version from April 13, 2021.
I have shut off auto updater for Microsoft and will monitor here to see if it EVER gets fixed.
