Forum Discussion
Converting Soft-deleted EOX Mailboxes to Inactive EOX Mailboxes
Hello. In our organization we are prone to actioning PATI requests (Public Access to Information). So when an employee leaves, we must retain the mailbox almost indefinitely. Moving forward, an ac...
The only way to make a mailbox "inactive" is to delete the corresponding user account. There is no "conversion" process.
Hello. Thank you for your response.
Deleting the corresponding user account will soft-delete the mailbox (30-day count down).
I assume you mean after I add a retention policy, or litigation hold to mailbox first.
Correct?
Yes, the mailbox must be on hold first.
