Forum Discussion
Outlook - Certificate has been revoked
Hi all, not sure if anyone has experienced it, but we are getting tthis error multiple times a day when using outlook. It says : Outlook.office365.com Information you Exchange with this sit...
Was resolution ever identified for this problem? I have the exact same issue with the exact same certificate. I opened a case with Microsoft support but they have not been any help so far.
No changes have been made to our network, the CRL isn't being blocked by anything, it doesn't contain the serial number of the certificate in question and the problem is intermittent.
Jeffrey Baltezegar wrote:Was resolution ever identified for this problem? I have the exact same issue with the exact same certificate. I opened a case with Microsoft support but they have not been any help so far.
No changes have been made to our network, the CRL isn't being blocked by anything, it doesn't contain the serial number of the certificate in question and the problem is intermittent.
Hello Jeffrey,
We have a case open with Microsoft, they requested for logs and they have escalated it, so far its a waiting game. Not sure of others.
- Was it solved after updates?
No it wasn't, we narrowed down the issue to be on the ISP side MTU size. Our clients that were affected both have the same internet service provider they made changes on their end and the issue has been resolved.
Thanks for your update. Are you seeing this problem intermittently as well? I haven't been able to generate the message on-demand.
I had to call Microsoft twice yesterday just to get them to call back. When they did, the support "engineer" finally sounded as though she was taking this issue seriously.
I also contacted DigiCert support, who confirmed that the certificate is not revoked.
Jeffrey Baltezegar wrote:Thanks for your update. Are you seeing this problem intermittently as well? I haven't been able to generate the message on-demand.
I had to call Microsoft twice yesterday just to get them to call back. When they did, the support "engineer" finally sounded as though she was taking this issue seriously.
I also contacted DigiCert support, who confirmed that the certificate is not revoked.
Yes it was very intermittent. Sometimes every day and then not for a few weeks. I haven't had the error in more than two months now. Our casenr was 117052315783924, you can refer to that if you wish.
PS I just realized you didn't ask me but Jane. In any case extra info supplied.
Thank you for the info, I'm sure it will help out to have an established case for them to reference.
