Forum Discussion
Report message add-in and Shared Mailboxes
Microsoft has well explained the report message add-in in the link below but, the supportability for shared mailboxes is a missing piece. Has anyone managed to see this add-in on shared mailboxes ? I came across multiple tenancies with this feature gone missing on shared mailboxes.
As a workaround you can login as the Shared Mailbox on Outlook for Desktop.
If you go to the admin centre and look for the Shared Mailbox within your Users you can set a password and login with the username allocated to the Shared Mailbox.
It will let you send and receive as the Shared Mailbox as well as have a separate Contacts and Calendar which for our setup works way better than Groups (as you can also integrate third party software to log support requests and the features you want are available in addition to the Share to Teams feature and Sensitivity Labels).
Hi manojviduranga ,
officially, this is not supported - you even have a document from Microsoft about it. You might be able to find some workarounds.
Enable the Report Message or the Report Phishing add-ins - Office 365 | Microsoft Docs
Dhairyya_AgarwalMicrosoft
Today the add-in does not read from the shared/delegate mailboxes. So not a supported scenario. We are working to address this when we roll out the outlook inbuild buttons for reporting stuff across all our outlook clients (OWA, desktop, mobile, MAC). There is no ETA for this now and there is no blog post and MC post around it.Well over a year later (almost three years after the OP, of which there are plenty of others out there) and this is still not supported.
How does this reflect on how seriously Microsoft's is taking the security of their customers? Their advertising talks the talk but this should be drowned out by such blaring negligence as this.
- Dhairyya_Agarwalhttps://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/submissions-outlook-report-messages?view=o365-worldwide#use-the-built-in-report-button-in-outlook-on-the-web
Check this section - shared and delegate mailboxes are supported on Outlook for web. There is work ongoing to add support for other outlook clients
- If an employee has full delegate rights for a mailbox but is unable to correctly report or handle emails that are potentially a high risk or security threats, then this is a major product functionality and compliance failure.
Run through a scenario where a delegate fails to report/handle an email as phishing that then gets acted on, causing a security breach in the company. If these buttons are visible but non-functional then Microsoft are creating a significant legal risk for its customers.
- Nearly 18 months later and a whole rebranding/relaunch of their Anti-spam/phishing systems as Defender and we still can't report malicious emails for emails received in shared mailboxes!
Microsoft caught dozing at the wheel again and their response is an exercise in rebranding with a nice advertising campaign!
Oooh, look! A new shiny thing... - No, the Report Message add-in does not work on shared mailboxes. This is a terrible oversight on the part of Microsoft, as we get as many or more spam and phishing messages to our shared mailboxes as we do to individual user mailboxes.
When you change accounts in Outlook, you can see the "Report" feature briefly come up on the ribbon, greyed-out, and then quickly disappear entirely. Only when you select a regular account will it remain active in the ribbon and usable.Gemma SeymourReport message works for the account you are signed in as - if you open local outlook or Outlook web as you it will allow you to report your emails.
if you open as the shared mailbox, it will allow you to report for that shared mailbox.
what you can do is open Outlook as you and then try and report messages in shared mailboxes, that appear down the side of Outlook, as these are just auto mapped and not the mailbox you are actually in - same as things like Rules & out of office, can only do when logged in as that account.
How are you accessing the shared mailbox? If you open it as additional account or via the "open another mailbox" functionality in OWA, the add-in should be available.
- OWA is not Outlook
VasilMichev Thanks for the response. Does that mean its a limitation in Outlook desktop ?
No, it simply depends on how you add the shared mailbox. A multitude of features are only available when the mailbox is added as additional account, there's nothing specific to the report message add-in here.
