Forum Discussion
What would make a Shared Mailbox NOT show up in Outlook (2016, ProPlus C2R)?
What setting would make a Shared Mailbox NOT show up for a user? User is using Office 365 ProPlus (click to run), version 2016 (first release deferred channel).
Hiya,
If you are seeing the shared mailbox automatically add itself to the user with permissions Outlook profile, then it is being auto mapped. This is the default either via the portal or via PowerShell.
To remove auto mapping, remove and re-add the permission using PowerShell. This article here takes you through the process:
How to remove automapping for a shared mailbox in Office 365
Steve
(By the way, if you are asking about the other way around, i.e. why isn't it automatically mapping) then the first point of call is to remove and re-add the permission. For example, if you move a mailbox from on-premises, this could explain why although it kept the permission auto mapping isn't working.
- Option 2 is what I am asking about, permission has been removed and re-added a few times now (over the course of a few days). It works for other people, including myself.
I am curious if it is a setting perhaps, but before we go digging around his computer and Outlook settings, would like to know what we should be looking for.A couple times a user here hasn't seen the Shared Mailbox in desktop but did in OWA, we would delete their Outlook profile and recreate it. That, for us at least, got the Shared Mailbox to show up.
