Forum Discussion
viva insights is not working properly in sending scheduled email messages
look at this one down here,
this one
viva insights has this thing where you can schedule the action of sending emails, it prompts you this esp when the recipient is not in the working hours that are known to the exchange server. it works best with ms solutions. anyway, the action buttons that are supposedly beneficial to be used after you set up your message and clicked on send to schedule it to be sent at whatever date and time you set for it, do not work at all. all of them (send, don't send, feedback). the reason is unknown for me. like for that example up there, i can't action on the already scheduled email even if i changed my mind later on and want to stop it from being dispatched. that email is going there... whatever what!
it just throws you this message "something went wrong"
what could be the reason for this one?
can someone put their insights... got it?!
- Maybe you ought to try putting the info in before and after you try to send or follow further instructions. If this does not work, Microsoft should be able to show you the programming code for processing and you can troubleshoot it!
Christian_Errol_Hook didn’t get it btw! the problem is that the action buttons don’t respond after the message has been scheduled to be sent at that specific time. and what do you mean by the programming code of that program? I believe it’s a cloud based service developed and offered by ms, right? I am not aware that we can actually troubleshoot it by itself (source code) as we might not have access to it at all. Correct me if I am wrong… and if from the error msgs, that is the only thing I can find… something went wrong.
- First, usually error messages have codes that you can look and hopefully find out what went wrong or I'm pretty sure that you have access to the rss feed "to" & " from" then you can pretty much diagnose the problem yourself?
