Forum Discussion
Azure MFA "Activation Failed" error with Microsoft Authenticator App
We've opened a premier ticket, but has anyone in the community seen this error before? We've got a few users that can't set up the Microsoft Authenticator app, and nothing we do is working. This is...
With the new entra id, I wasn't finding what to click.
https://portal.azure.com/#view/Microsoft_AAD_IAM/MultifactorAuthenticationMenuBlade/~/BlockedUsers/fromProviders//hasMFALicense/true
is where I ended up and it worked as you said.
I got there from admin.microsoft.com
users (left menu)
active users (left menu)
Multi-Factor authentication (top bar)
service settings (top bar, I didn't ever notice this before)
Manage advanced settings and view reports Go to the portal (very bottom)
block/unblock users (left menu)
UPDATE for the new Entra admin center experience page
Go to Protection > Multifactor authentication > Block/unblock users
Thank you, this worked for me.
