'Identity Pass' Unable to request new 'TAP code' returns Error Code: 203 Information does not match

Issue:
BLOCKED: Disaster Recovery Fails: Unable to request new 'TAP code' from 'Identity Pass' app.
Resetting Authenticator App on replacement Corp Laptop & Android

Repo steps:
- Received new MSFT imaged Laptop & Android phone
- On Android, go to aka.ms/knockknock
- 'Identity Pass' launches successfully and requests Employee ID & Corp email
- Enter Employee ID '000477476' & Corp Alias 'email address removed for privacy reasons'
- Click 'Submit' - Returns Error Code: 203 'Information does not match'.
- Retry with Birthdate 9/22/1977 & Corp Alias 'email address removed for privacy reasons'
- Click 'Submit' - Returns Error Code: 203 'Information does not match'.
- BLOCKED: Resubmitting a new 'TAP code' request Fails with Error Code: 203 'Information does not match'.

As the result, we can no longer sign-in to https://client.wvd.microsoft.com/arm/webclient/index.html to configure our Authenticator Apps.
Please let us know if there's anything else we can do or provide the help get this issue resolved ASAP.

Thanks & Best Regards,
Gary