Forum Discussion
Michael_Suchacek
Jan 21, 2025Iron Contributor
Trying to figure out how to purchase exam vouchers for customers outside my marketplace region
Hi,
As a new TSP, I am trying to figure out how to be able to purchase Microsoft Exam Vouchers for countries that are outside my region. As training online/remote is more and more popular, I believe it is a good market to focus on.
So, the current situation is that I am a fully onboarded TSP and was able to join the PearsonVue Partner Store.
As my business location is Czech Republic, I was assigned to regional marketplace Global 3.
This allows me access to purchase vouchers for very specific countries, for example, USA, Canada, UK, Australia or most of EU are not on this list.
I have double checked all policies and requirements and it is prohibited to purchase "cheaper" countries to resell in countries with "higher" prices and the vouchers are invalid outside the region they were purchased in so it is not possible to for example buy voucher for a customer in the USA.
To get access to the other regions, PearsonVue requires me to have a business location in them. I have a rough idea of what the regions are based on the public pricelist as it can be divided into multiple categories based on the actual exam price.
But just to double check, I have emailed the PearsonVue Partner store support if they could share the list of the regions so I can have a rough idea of how many business locations I would need to cover to be able to service my intended countries.
PearsonVue said that this is restricted information (despite the public pricing list giving a very good idea of what the regions are) and that I need Microsoft approval for them to share this information with me.
I was told to contact "Microsoft PSE" which was further clarified to be "Microsoft sales / relationship contact" to get that approval.
So, to my actual questions:
Is it required to have a business location in each region I am interested in buying vouchers in, like PearsonVue says?
If yes, would it be possible to get Microsoft approval to share the region list with me so I know how many and where do I need to put more business locations to be eligible to purchase vouchers there?
Since I have onboarded using the new process, I have zero contacts to Microsoft regarding the TSP program (outside Dan Donohue who helped me with the onboarding), would it be possible to connect me with a Microsoft PSE as it appears to be important resource in navigating the TSP program?
- DanDonohue
Microsoft
Hi Michael,
Exceptions can be made for vouchers going to markets where there is not a TSP location. Please provide the Pearson team with the details of quantity and location(s) that you need. The team then reviews the request and responds. I'll send a note to Pearson now regarding your case so that we can expedite a resolution once details are provided.
Dan
- Michael_SuchacekIron Contributor
Hi Dan,
Thanks for the reply.
That seems to be a very inefficient procedure for something that I think a lot of TSPs would struggle with as remote ITL deliveries seem to be very popular.