Online Archive Not Working for One User

lukemiller101001 

If you have already checked various settings and ran several cmdlets without finding a resolution to the online archive issue for the specific user, here are a few additional troubleshooting steps you can try:

1. Check Archive Mailbox Permissions:
   • Ensure that the affected user has the appropriate permissions assigned to their archive mailbox.
   • Verify that the user has the necessary rights to access and modify the archive mailbox.
   • You can use the Get-MailboxPermission cmdlet to check and adjust the permissions if needed.
2. Verify Mailbox Quotas:
   • Confirm that the user's mailbox and archive mailbox have sufficient storage space available.
   • Check the mailbox and archive mailbox quotas to ensure they are not restricting the archiving process.
   • Adjust the quotas if necessary using the Set-Mailbox and Set-MailboxDatabase cmdlets.
3. Review Error Logs:
   • Examine the Event Viewer logs on the Exchange server for any relevant error messages or warnings related to the online archive process.
   • Look for specific error codes or events that could provide more insights into the issue.
   • If you find any error codes or messages, search for their corresponding resolutions in Microsoft's documentation or reach out to Microsoft support for further assistance.
4. Exchange Server Updates:
   • Ensure that the Exchange server is up to date with the latest cumulative updates and patches.
   • Updating the Exchange server can resolve known issues and improve the functionality of features like online archiving.
5. Escalate to Microsoft Support:
   • If the issue persists and you have exhausted all available troubleshooting options, consider opening a support case with Microsoft Support.
   • Provide them with detailed information about the issue, the steps you have already taken, and any relevant error messages or logs you have collected.
   • Microsoft Support can further investigate the issue and provide you with specific guidance and assistance.

Remember to backup any important data before making any significant changes to the user's mailbox or archive mailbox. My knowledge of this topic is limited, but since no one has answered it for at least one day and more, I entered your question in various AI. The text and the steps are the result of various AI's put together.

My answers are voluntary and without guarantee!

Hope this will help you.