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GarimaBhatt's avatar
GarimaBhatt
Copper Contributor
Jan 21, 2025

Access Package Approval automation with our Servicedesk ticketing tool

Hi Team,

 

I am trying to automate all the access package approvals to be logged in our Service desk ticketing tool.

 

Example:

  1. When a user requests access, once an approval request triggers from Microsoft it should also log a ticket in our ticketing tool.
  2. If the request got approved, the ticket should log this information & automatically gets closed.
  3. Our ticketing tool dev team is working on it however, they are stuck in the middle & looking to extract the necessary webhook information required for triggering actions from the Azure solution. 

Any input or guidance regarding webhook information supported by the Azure solution would be greatly appreciated and would assist us in progressing with the discussed requirements accordingly.  

 

Looking forward for your help to achieve this.

 

Thanks,

Garima

 

Access Management
Active Directory (AD)
App Connectors
Apps
Authentication
Azure Active Directory (AAD)
Configuration
  • micheleariis's avatar
    micheleariis
    Steel Contributor
    Feb 19, 2025

    Hi, to automate access package approvals and have them logged in your Service Desk ticketing tool, here are some suggestions:

    -Use Webhooks via Microsoft Graph or Logic Apps:
    While there isn’t a dedicated webhook for access package approvals in Azure AD, you can leverage the Microsoft Graph API to subscribe to events related to access packages and their approval status. Alternatively, Azure Logic Apps can be configured to trigger on these events and call your ticketing tool’s API.

    -Event Subscription and Payload Management:
    Set up a subscription for key events (such as when a request is submitted and later approved). The payload you receive can be used by your development team to:

    Automatically create a ticket when an access request is made.
    Update the ticket and close it once the approval is granted.

    -Integration with Your Ticketing Tool:
    Ensure that your ticketing system can accept data via API or webhook. Your team may need to map the fields from the Microsoft Graph or Logic Apps payload to the corresponding fields in your system.

    I recommend checking the latest Microsoft Graph documentation on Identity Governance and the Azure Logic Apps connectors for further details. This should provide your team with the guidance needed to set up the automation.

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