Forum Discussion
Security Info blocked by conditional access
Hello, We have a conditional access policy in place where a specific group can only access Microsoft 365 (deny all apps, except Office 365). The moment a user clicks on Security Info in My Account...
If this is a conditional access policy that stops this, you can very well see this reflected in the sign-in logs. Can you look at this and share the information with us?
Hello JosvanderVaart,
we have a ca-policy in place in which all cloud apps are in scope. If the user accesses from a non-compliant device the policy blocks the access.
A few cloud apps must be able to be accessed from non-compliant devices and they get excluded from the policy. Those cloud apps also require MFA to access them.
Until this point all good. The problem is that a user accessing from an unmanaged device (he does not have a managed device) he cannot access the security-information page to activate MFA because the policy gets triggered and he gets blocked.
In the logs the policy gets triggered for a "ghost"-app called "My Sign-in". This app cannot be found and cannot be excluded from the policy.
We have an open case with MS-Support on that and they confirmed this is a known issue and that currently there is no solution. On top many organizations seem to struggle with that, there is an open design request but no confirmed plans for a change.
Really annoying and has cost us lots of time troubleshooting it already.
