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  • tschlappinger's avatar
    tschlappinger
    Brass Contributor

    That message means that your macOS device is already enrolled in a different mobile device management (MDM) system, which can prevent it from being enrolled in Intune. Essentially, the device is already under the control of another management service, so it can't be managed by Intune at the same time.

    To resolve this issue, you can take a couple of steps:

    • Reach out to your organization's IT support person. They can check the current enrollment status and determine which management provider is currently managing your device.
    • Remove Existing Management: If your device needs to be transferred to Intune, your IT support can help you remove the existing MDM profile from your device, which would then allow you to enroll it in Intune.

    It's important to ensure that you're following your organization's policies regarding device management, as switching management providers might have implications for your access to company resources.

    If you are using Apple Business Manager, you should check whether the Macs are included in it and if they are directly connected to another MDM.

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