Forum Discussion
Device Registration - Run Company Portal in Single App Mode until authentication
I have having an issue starting today 10/24 - Company Portal update was released 10/23 Any new enrollments are stuck with the Company Portal in Single App mode by design and enrollment policy. A...
Hey, we are facing the exact same issue. We have tried a number of things but no success. We have not removed the feature for test as we do not wanna do that either. Justin Graham I have a ticket open with MS right now and waiting to hear back from them. What other suggestions do you have? Do you know how to get the app updated from the MS side to the phones? We are using iOS devices.
Thanks
Ryan
ZydecoRyan - Did you get anything from Microsoft on your case mine has just been closed with the update no issue found I have relogged it.
- Nothing from Microsoft. Our vendor messaged us saying 'investigating'
- Not wanting to pry, but who is your Vendor?
- We use Razor for MS support instead of direct but i can still open some limited tickets directly.
LeeWillIT There has been no response from MS as of yet. I did get a few emails from them, the call that did come was either hung up on or disconnected, but no call back as of 8 AM Est. (Ontario Canada) Mine is still open.
We are in the middle of a new cell phone roll out and this is what I did not want to have happen. (I feared something like this when I first started playing with Intune and iOS devices, I was having all kinds of strange issues, but managed to get it working at some point) I am looking into the option of removing the password compliance but CANNOT have the phone go out that way. So, I am not even sure it is worth looking further into. My only thinking was that I could then put the compliance on afterwards, but I am not sure that is a great idea in the middle of a roll out. (Too much overhead)
Hope something changes soon!!!
- If you do not apply compliance (if that is the issue) you get a compliance error since there is no compliance policy. Unless you are going to try not requiring a passcode / password in the policy.
At this point, i am not sure if Compliance is the issue or it if is just not disabling the Single App Mode. The Single App Mode should drop once the device is registered, not compliant. I looking for a change in the application notes and nothing mentioned changing the requirement to compliance.
