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Solved
Intune App Protection Policies (The apps on this device are already managed)
Hi
One of our users got this error for some reason.
The device is an iPhone, enrolled into Intune.
When the user opens Microsoft Teams they get the following error.
Remove Account
The apps on this device are already managed. Only a single managed account is allowed on a device. Select the account you want to remove. This account and all associated data will be removed from all managed apps.
Then it displays two identical work accounts for the user.
(Example)
user @ domain.com
user @ domain.com
No matter what we delete this just goes on and on for Teams, no other apps has this issue and no other user has this issue, and it just started happening today.
- Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
- Good afternoon, after extensive research about the issue with the following message in my iphone :Remove account. The apps on this device are already managed . Only a single managed account is allowed on a device. Select the account you want to remove . This account and all associated data will be remove from all managed apps.
I was able to make it work !!!!!!!!!!!!!!! 🙂.
Steps:
- Back up my phone and reseat all components and settings.
- Reinstall all components the first one Authenticator followed by Microsoft 365 and the components you need to reinstall.
I believe that the main reason for this error is a change in the azure active directory (AD) Object ID (OID) although other articles said that is the Azure AD OID does never change.Hope this help !!Respectfully,M. All,
I've been battling this annoyance since upgrading to an iPhone 14 Pro Max on launch day (Sept 16, 2022). I traded in my old phone and didn't log out of my Microsoft accounts or Deregister the old phone from Authenticator or anything before trading it in. Somehow, I think it finally works now on my new phone. I think Microsoft must have fixed the functionality of the "Blank" selection on my Remove Account window pop up. Previously when I clicked on the "Blank" selection it would remove all accounts and the message would still come back. I had the above message, a Blank Selection, then my work email as selections to click on to Remove Account. I saw Outlook and Teams have been updated several times since Sept 16th (Outlook probably had more updates). This time when I clicked on the Blank selection (not my work email), it seems to have worked. I was doing the "close the app, turn on Airplane mode, open the app, turn off Airplane mode" workaround but that was getting very annoying. I also uninstalled Microsoft Authenticator, reinstalled Microsoft Authenticator and made sure my new device was registered in Authenticator. So I can't tell if they actually fixed the "Blank button" functionality or if it was tweaking with Authenticator that got it to work. My company does the protected access thing, so I have to use FaceID every time Teams opens (FaceID authentication was not happening when the annoying pop ups to "Remove Account" was happening), and then just now when I was opening other MS Office apps for iOS it told me I needed to restart the program because my company is enforcing that kind of access. So this 2 month battle is finally over (I hope)! Hopefully this works for everyone else now!- A user in my organization had similar issue this morning and I resolved it by deleting all the old IOS devices that she had registered via Microsoft Authenticator to Azure.
Log into portal.Azure.com, search for the user and select devices > delete all IOS devices and the user was prompted to register her IOS phone from scratch. - I am getting the same error message. I have removed app protection policies & IOS device restrictions linked to the user and still receiving the same error message while logging into the Outlook app.
Affected device - iPhone 14 pro
IOS version - 16.1
Outlook app version - 4.2242.0
Please tag me know if you find a workaround for this issue. - I just got off a Teams meeting with Microsoft Support. They said that another Outlook mobile app update was pushed out and I confirmed with a couple of our users that it's now working. They're keeping my case open until next week with more information. Stay tuned!
- Version 4.2238.1 that came out yesterday?
- Yes, I only got the update for my phone this morning. I had the employee check their Outlook version and it's the same one. Are you still having the issue on this version?
The update did not fix it for me. I just solved this on my new iphone 14 pro with the help of my work's IT staff. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Network Settings. This will only reset the network connections on your phone. No other data will be touched with this.
- Microsoft resolved this with new Outlook for iOS version 4.2238.0 released 1 day ago. Have users update Outlook mobile app via the Apple App Store and issue is resolved. Thanks.
Ted_Trullinger I updated my app and was able to use Outlook all morning, but just got the error message again. I'm not sure the fix was totally successful.
- OK, this process just worked on a device with the issue!
RESET NETWORK SETTINGS, Removed MS Authenticator account, Resetting MFA, Re-registering to MS Authenticator, Deleting MS Outlook app, making sure all Office apps were signed out especially Edge for iOS, Check Status on device in Company Portal, Re-Installed Outlook for iOS from Company Portal, Outlook found an existing account which we could reset by hitting CONTINUE. Bingo, Mail loaded without the Account needs to be removed message!
Now, I know not every single step above may need to be done as I have tried most of them except RESET NETWORK SETTINGS so I am leaning towards trying just that, removing Outlook for iOS app, Sync Company Portal, Re-installing Outlook from Company Portal on the next device...more to come...
PS: Have not heard back from Microsoft on the case yet...I confirmed that the network reset works for us as well! I first had the user update the Outlook app yesterday and that didn't fix it. Resetting All Network Settings worked like a charm, thank you! I had a Microsoft Support case open, and I passed this information along to them as the resolution.
Again for anyone joining this thread: try to update the Outlook app from the App Store. If this doesn't work do what Ted_Trullinger stated. Settings > General > Transfer or Reset iPhone > Reset > Reset All Network Settings. This does not reset any data, just network settings.- I have an update with some unfortunate news. The Reset All Network Settings only worked for a few hours and the user has the same issue again. Also doing the same thing with the Microsoft Teams mobile app as well.
Ted_Trullinger The issue is supposedly fixed with the latest version of Outlook that was released yesterday. Got confirmation from our users that it's working
- Well this is even better news! I wish Microsoft support reached out to me on my open case to tell me that but appriciate you, Radhika1425. Thx!
- This just worked for me but see exact details below...I think RESET NETWORK SETTINGS was needed. Thanks ITJOE3207
- hey i think i may have found a fix for this
1.go to setting mail and makesure your work email isnt sign in to default mail
2.remove device profile and re enroll device
3.go to settings>outlook>default mail change it to outlook.
it works for mine now as the outlook app set default app to mail instead of the outlook- Hi and thanks. That is not the same thing I am referring to. I am still having the issue. I also tried the App Protection policy fix someone mentioned but that did not fix issue either. I am relying on Microsoft Support at the moment but welcome any other info. if someone has a fix, thanks!
amiruddin_shah - still not working for me after following your recommendations, will keep chasing MS
- I had this exact issue with our iPhone 14 Pro Max's on iOS 16.0.2
I had to create an exclude group in Azure, add aeffected users in and then exclude this group from our App protection policy under: https://endpoint.microsoft.com/#view/Microsoft_Intune_DeviceSettings/AppsMenu/~/appProtection
The policy we have setup has nothing that should be causing the issue and it only seems to be users with the iPhone 14 who are suffering.
This is our bandaid for now.
Cheers
