Unable to access devices | configuration

Hello,

I'll try to help. I can offer some suggestions.

Microsoft Service Outage

• Check the Microsoft Service Health Dashboard in the Microsoft 365 Admin Center to see if there are any reported outages affecting Intune.
• You can also visit Microsoft Azure Status for updates.

Browser Cache & Cookies

• Since you've already tried Incognito mode, try clearing cache and cookies in your regular browser.
• If possible, use a different browser (Edge, Chrome, Firefox).

User Permissions Issue

• Ensure your user account has the necessary Intune administrative roles (e.g., Intune Administrator, Global Administrator).
• If you're using RBAC (Role-Based Access Control), verify that your permissions allow access to device configuration policies.

Expired Session or Token

Log out of all Microsoft 365 services, restart your browser, and log back in.

Network or Proxy Restrictions

Ensure that your network/firewall/proxy is not blocking access to Intune services. Try connecting from a different network.

Intune Service Sync Issue

• If you have Hybrid Azure AD Join or Configuration Manager (SCCM) Co-Management, ensure that devices are syncing correctly.
• You can force a manual sync via Settings > Accounts > Access work or school > Sync on an affected device.

Try PowerShell or Graph API

Run the following PowerShell command to check your policies:

Get-IntuneDeviceConfigurationPolicy

Or use Microsoft Graph API to verify policy retrieval:

GET https://graph.microsoft.com/v1.0/deviceManagement/deviceConfigurations

If this fails, it may indicate an issue with Intune rather than the web console.

Try Using Microsoft Endpoint Manager (MEM) Directly

• Instead of going through the Azure portal, try accessing the Intune console directly via: Microsoft Endpoint Manager Admin Center

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