Forum Discussion

  • kennethpedersen's avatar
    kennethpedersen
    Copper Contributor

    Here is a power shell script to find the entries:

     

    New-PSDrive -Name HKCR -PSProvider Registry -Root HKEY_CLASSES_ROOT
    
    $installed = Get-ChildItem @("HKCR:\Installer\Products") |
                         ForEach { Get-ItemProperty $_.PSPath } | 
                         Where-Object { "Microsoft Azure Information Protection" -contains $_.ProductName  } | 
                         Select-Object -Property PSPath,PackageCode,ProductName
    
                ForEach ($app in $installed) 
                    { 
                        Write-Host -ForegroundColor Cyan $app
                    }
    
    remove-psdrive -name HKCR

     

      

    • Dimoncy's avatar
      Dimoncy
      Copper Contributor
      Thank you.
      for delete it automatically, you can write in foreach cycle:
      instead of : Write-Host -ForegroundColor Cyan $app
      write this: Remove-Item $app.PSPath -Recurse
  • ACSheehy's avatar
    ACSheehy
    Copper Contributor
    I also have this problem... Office 365 installed. Can't rollback for some reason, says the newer version is installed. Reboot does not fix the issue. Nor does re-registering the installer.
    • Jason Purviance's avatar
      Jason Purviance
      Copper Contributor

      I had the same issue on Windows 10 when upgrading.  Rebooting didn't work, uninstalling etc..

       

      I ended up searching for "Azure" in RegEdit and deleted two records similar to the ones in these screenshots. The Key name might be different for but if you search for Azure in that general area and find these delete them.  I just deleted the whole key and sub contents (MAKE BACKUPS FIRST, OR USE ON A NON-PRODUCTION TEST MACHINE) then tried to reinstall immediately worked, I'm now back to labeling files. 

      • Ofir Doron's avatar
        Ofir Doron
        Copper Contributor

        Jason Purviance

         

        I had the same error,

        my search was for: "Microsoft Azure Information Protection"

         

        The registry keys i had to delete were:

        [HKEY_CLASSES_ROOT\Installer\Products\81F60A84C159AC24681F0364FA601DE5]

        [HKEY_CLASSES_ROOT\Installer\Products\993BF6477B270F046B2A7D4C218275F2]

         

        Afterwards the installation was completed.

         

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