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Azure information protection custom policies not working
Hello, I'm playing around with an Enterprise Mobility + E3 license and security and I was following the next tutorial/document from Microsoft: https://docs.microsoft.com/en-gb/information-protection...
In addition to checking the firewall isn't blocking IP addresses and URLs, check it's not terminating your TLS connection, which breaks certificate pinning. I've added a tip how to check for this client-side, if you don't manage the firewall yourself. See https://docs.microsoft.com/en-us/information-protection/get-started/requirements#firewalls-and-network-infrastructure
Please try uninstalling the client and installing again from this Url
https://www.microsoft.com/en-us/download/details.aspx?id=53018
Select and run AzInfoProtection.exe
https://www.microsoft.com/en-us/download/details.aspx?id=53018
Select and run AzInfoProtection.exe
Hello Ortiz,
I'm afraid that didn't work, I originally used this installer by the way.
Looking at Microsoft's documentation, and as far as I know, it should be working as it is but I can't get it to work. Any ideas? Could something in the computer set-up be affecting the client?
Thank you for the help :)
Please try the following to completely remove AIP client:
1. Uninstall AzIP client either in control panel or by running AzInfoProtection.exe /uninstall
2. Access Registry (RegEdit.exe) and delete: HKEY_CURRENT_USER\Software\Microsoft\MSIP
3. Clear IE cookies
4. Delete folder: C:\Users\<user name>\AppData\Local\Microsoft\MSIP
5. Clear Windows credentials and sign-out of Office account
6. Restart and run AzInfoProtection.exe again
Buenos días,
el problema tambien se corrige abriendo un archivo ya cifrado en el equipo con problemas. Este procedimiento forzará una configuración "pendiente o incompleta en los equipos que muestran el mensaje de error".
Al abrir un archivo ya cifrado por ejemplo un Word, este mostrará el mensaje: "Configurando el equipo para Information Rights Management ....", debemos esperar unos segundos que culmine de abrir el archivo cifrado. Una vez abierto, podemos concluir que ya termino la configuración del RMS, procedemos a cerrar el archivo cifrado y realizamos una prueba abriendo un nuevo archivo e ingresamos datos de tarjetas.
Slds- Thanks, this worked for me. I had gone trough all the log files, but could only find logs about a file not found, would still be interesting to understand what is going wrong here. After uninstall and re-install "same version" of the AIP Client all worked.
Thank you for that, unfortunately it still displays that error with custom policies.
I have had access to another device today and the very same error pops up there, so I'm assuming the problem must be in the setup.EDIT: By the looks of it adding protection is causing the issue. The predefine policies which do not have protection activated (therefor are merely a visual thing) do work, however modifying them and adding protection "Azure (cloud key)" will cause this error to pop up.
Again, everything that is needed for this to work (according to the Microsoft documentation) has been done.
I'm getting the same error with and without firewall, We don't see any of the templates downloaded.
any Other help would be appreciated.
-Fermin
