Forum Discussion
Failed Downloading Information Protection Policy
We have configured Sensitivity Labels in Office 365 Security and published the Classification Labels. We have installed Azure AIP Unified Labelling client on Desktop. We are unable to see the labels in our Office Apps. We are getting error ' Failed Downloading Information Protection Policy'
I have downloaded the Unified Version and added sensitivity labels, policies and even downloaded that UAIP in domain joined machine but still I am getting the same error.
The sensitivity tab is added.
but not able to see the labels and I have exported the logs from word app, I am getting this ""Send Telemetry event. Event name: [load_policy_failed]"[Outlook] and "ErrorCode: failed_to_acquire_token_silently"[Word]
- Hi guys.
What’s the fix please ? I have been troubleshooting for weeks and not being able to get labels to work. I have subscription and setting already configured as per suggestion in this thread.
Shreya_sinha said run app with admin, which I tried. Didn’t work.
Nam-Tran said certificate issue. Not sure what exactly is the fix apart from asking to look in log in app data.
Not having much luck after exhausted all methods.
gibreelMicrosoft
If the problem still exists
You need first of all activate the Unified Labeling first from Azure Information Protection from Manage menu option and then migrate the policies it should work afterwards
follow this guide
to activate and migrate to Unified Labeling
https://docs.microsoft.com/en-us/azure/information-protection/configure-policy-migrate-labels
Hi all,
I encountered the same error when deploying in the corporate environment (It worked well in a environment without firewall):
The error said that:
"Event.ErrorType: [NetworkError], Pii: [None]
Event.Failed.File: [src\core\api_impl\http\http_director_impl.cpp], Pii: [None]
Event.Failed.Func: [mipns::HttpTelemetryHelper::NotifyOperationComplete], Pii: [None]
Event.Failed.Line: [312], Pii: [None]
Event.Failed.Message: [No HTTP response. Failed with: [NetworkError: 'SSL failure Inner exception: [http_exception: 'WinHttpReceiveResponse: 12175: A security error occurred'], NetworkError.Category=SSL, HttpRequest.SanitizedUrl=https://apc01.dataservice.protection.outlook.com/PsorWebService/v1/ClientSyncFile/MipPolicies, HttpRequest.Id={79181A37-C29C-4402-97B6-F9DF866A1093}']], Pii: [None]"Tried to contact the sysadmin guy and asked him to configure the firewall in accordance with the relevant Microsoft guide, but the problem still persists.
Hope that you guys can help me.
Thank your for anyone interested in my reply. It's the matter of the certificate problem with the url "https://apc01.dataservice.protection.outlook.com/PsorWebService/v1/ClientSyncFile/MipPolicies". Fortunately, it has been successfully resolved. For details of the relevant log, see "C:\Users\<username>\AppData\Local\Microsoft\MSIP\mip\WINWORD.EXE\mip\logs\mip_sdk.miplog".
Hi, a couple of initial questions on this please;
1), What operating system are your computers running?
2). Are the users signed into Office with the user accounts to whom the label policies are applied?
3). Most importantly, is the label policy setup in the Security and Compliance Center or from AIP in the Azure portal?
The Label Policy is setup in Security and Compliance [https://protection.office.com].
The Operating System is Windows 10 Enterprise.
The Users are signed into Office.
If we use OWA [https://outlook.office365.com] or Office Online we are able to see the labels.
OK, all good there then. Do you have everything setup as per https://docs.microsoft.com/en-us/azure/information-protection/requirements#firewalls-and-network-infrastructure for firewall config and IP addresses etc?
