Forum Discussion
When opening OneNote client from SharePoint Notebook, get an error "We couldn't open that location."
When attempting to open the OneNote Windows Desktop client from SharePoint, we are getting the error, "We couldn't open that location. It might not exist or you might not have permission to open it. ...
rbgibbons
The root cause of this error is 99% redundant permissions given to OneNote. In my case I had given permission to affected user via a distribution group as it is getting inherited from the parent. Also, permission was given directly when sharing OneNote. So, remove the permission given through group and just sharing the OneNote will resolve this issue.
I had multiple affected users having unique permission setup like I said, and this resolved the issue of syncing.
Troubleshoot Steps (Must have Owner/Admin permission to perform):
1. Check if affected user has been granted permission to OneNote multiple times. i.e. directly, via SharePoint security group etc.
2. Next, I would suggest removing the user completely from OneNote. And make sure user has been given permission just once.
I hope this make sense!
This has resolved this same issue for multiple affected user.
In my case it was because of the file name having a space in it and the system reading that space as a break or end of filename. Therefore, there wasn't a file in that location with the truncated name. That's it.
- Oh, I see. Thanks for sharing that.
I am glad that the issue is resolved on your end.
