Forum Discussion
Copilot missing in Word, Excel and PowerPoint desktop apps
Hi everyone My company has recently purchased some Copilot for Microsoft 365 licenses, one of which was applied to my account on Monday. If I use Teams desktop app and the new Outlook desktop ap...
Mine is working now. I'm not sure exactly why. I did re-enable the Microsoft Store for my test user. I also allowed store apps to update (dont think this did anything as it was already up to date). I also logged out as my user (sign out from office app in top right, closed all office apps, rebooted). It appears in word now, and powerpoint. Excel didnt appear at first, but now it does. So either a timing issue, or had to sign out and back in maybe. I never got the "Update License" button to show. Also, others suggested adding add-in manually. I never saw it as an add-in in the add-ins store, and I still dont see it there as an installed add-in. Hope this helps.
- Thanks for the update and glad to hear it's working now. I've tried signing out and back into the Office apps and also rebooting this morning but still not showing up. I also don't see Copilot as an installable add-in anywhere.
When you say you re-enabled the Windows Store did you reinstall it or just disable access to it for the user and then re-enabled that?- Actually, scratch that I've just tried signing out and back into Word, Excel and PowerPoint and Copilot now does appear. Oddly the icon in Excel is currently greyed out but I'm hoping that will sort itself out in its own time. As far as I know though nothing has changed so as you said I'm assuming it's a timing issue? We assigned some more licenses to users yesterday so will be interesting to see if theirs takes as long to come through to the desktop apps.
gjayne84 when I say I re-enabled the store I mean we had blocked the Microsoft store for employees through intune. I made registry changes to enable it on my machine. I am waiting today to see if another user has word and excel copilot without making the same changes - I suspect it’s a timing issue and may take 24 hours to filter through.
Excel is greyed out on mine too - I think that’s normal. You need to create a table (format as table) and then after “thinking” a little bit it un-greys. I found it isn’t greyed out as long when I open an older doc that hat was already saved in teams/ OneDrive / sharepoint.thanks!
