Forum Discussion
Copilot missing in Word, Excel and PowerPoint desktop apps
Hi everyone My company has recently purchased some Copilot for Microsoft 365 licenses, one of which was applied to my account on Monday. If I use Teams desktop app and the new Outlook desktop ap...
Thanks for the update and glad to hear it's working now. I've tried signing out and back into the Office apps and also rebooting this morning but still not showing up. I also don't see Copilot as an installable add-in anywhere.
When you say you re-enabled the Windows Store did you reinstall it or just disable access to it for the user and then re-enabled that?
When you say you re-enabled the Windows Store did you reinstall it or just disable access to it for the user and then re-enabled that?
Actually, scratch that I've just tried signing out and back into Word, Excel and PowerPoint and Copilot now does appear. Oddly the icon in Excel is currently greyed out but I'm hoping that will sort itself out in its own time. As far as I know though nothing has changed so as you said I'm assuming it's a timing issue? We assigned some more licenses to users yesterday so will be interesting to see if theirs takes as long to come through to the desktop apps.
gjayne84 when I say I re-enabled the store I mean we had blocked the Microsoft store for employees through intune. I made registry changes to enable it on my machine. I am waiting today to see if another user has word and excel copilot without making the same changes - I suspect it’s a timing issue and may take 24 hours to filter through.
Excel is greyed out on mine too - I think that’s normal. You need to create a table (format as table) and then after “thinking” a little bit it un-greys. I found it isn’t greyed out as long when I open an older doc that hat was already saved in teams/ OneDrive / sharepoint.thanks!
- Yeah I think you might be right as we've had other users where it's started appearing and we haven't changed anything for them. It's quite random though so some users get it appearing in all apps but some only get one or two to start with. To be honest I'm not entirely sure what's happening in the background to make the Copilot functionality appear in the desktop apps so it's going to be hard to give users timeframes as to when they can expect it to appear.
gjayne84 What I did was [Update License] under account,. After restart Copilot was there
