Forum Discussion
Solved
New copilot app can't switch from work to personal account
I installed the app from the Windows 11 store yesterday, and it was working fine just like it did on my mobile app. I made sure I signed in with my personal Microsoft account on both.
Today, when I attempted to use it again on my Windows 11 PC, it seems like it signed in with my work account and no matter how many times I sign out and back in with my personal account it keeps displaying "It looks like you're signed in with your work account".
I've terminated the app, uninstalled it, not sure what else to do? It is signed in with my personal account now but still not working.
Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:
In Edge, select Settings and more > Settings > Cookies and site permissions.
Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.
- Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.
- For everyone that can resolve the issues of OP by deleting (only) the cookie: copilot.microsoft.com.... do you have the issues re-occurring after a few days?
I am having the issue re-appear, as it starts when using the copilot.microsoft.com url in the Edge browser redirecting me to m365.cloud.microsoft/chat. At that time I am unable to access Copilot for Bing (for personal using personal account), not in the browser and the Copilot App (for the desktop). Until I delete that cookie again.
Anyone else?Michel-Ehlert are you taking care to ensure you are only opening consumer copilot [ copilot.microsoft.com ] url in your browser's personal profile instance?
I ask because that consumer copilot url appers to be browser profile aware. if you try and open the consumer copilot url in a work profile browser instance it detects that is the case and will redirect you to the enterprise copilot url.
Along those same lines the edge > apps > install this site as an app that creates a desktop app experience for the consumer and enterprise copilot experiences are bound a specific browser profile.Thanks, this worked.
Annoying that the button suddenly doesn't, but hey, now I have a workaround and plenty of other options.
- it's worth taking note of the fact that for current windows 24h2 arm and x86 setups, e.g. insider release preview 26100.####, the copilot app was transitioned from being a native client app to an edge > apps > install this site as an app solution. what'd i'd call a native client app container [ msedge_proxy.exe > pwahelper.exe ] hosting the web browser control pointed to a specific url.
that being the case the default copilot taskbar pinned app is now really just an edge browser default profile > settings and more > apps > view apps > more options > manage apps > copilot[.microsoft.com] entry.
so if your device has a windows enterprise managed install, where typically the edge browser default profile is set to sync with your work [ or school ] account, then that default profile copilot installed app is going to render this screen that tells you to go to m365 enterprise copilot [ m365.cloud.microsoft/chat ] just like a standard issue edge or chrome work profile instance tab opened to the consumer copilot.microsoft.com url will do.
what i'd recommend is to ensure your edge browser personal profile instance has the consumer copilot [ copilot.microsoft.com ] app install configured and pinned to taskbar. similarly ensure your work profile instance has the m365 enterprise copilot [ m365.cloud.microsoft/chat ] app install configured and pinned to taskbar. this is the one that provides enterprise m365 data grounded inferencing experience and protections from prompt input being used to retrain foundational model.
at that point you have both personal / consumer and work / enterprise copilot app installs and taskbar entries just like you would have both personal and work browser profile icons on taskbar when using edge or chrome browsers on an enterprise windows install.
they'll, as in microsoft, will have to for users consider how to make sense of and use of these two copilot operation modes like they did with browser personal and work profile setups back when they were introduced.
if you are into keyboard shortcuts for launching them the powertoys store app keyboard manager will allow connecting win+shift+c up to launching of the work copilot app vs win+c launching of personal copilot app. if you have a keyboard with dedicated copilot key you can probably get something like alt+copilot key enabled to launch enterprise copilot vs non-modified keypress that launches the consumer copilot. on my laptop with copilot key i prefer to remap it to ctrl(right) and just use taskbar mouse clicks to pop personal and work copilot apps back into the foreground.
they'll, as in microsoft, also need to consider with this new edge app container model how to bring back ability to just screen grab into clipboard and from there paste into copilot prompt are the image in order to ask it questions about it. having to save screen grab to file and upload it is not convienient. I noticed this after the latest October Updates for Windows 11 V.23H2 processed through. It had me reset up Co-Pilot and at that time tried to integrate with Office 365, but now it looks like in integrated everything to the online version of Co-Pilot instead of being able to use the built in Windows 11 app like we were able to do previously. Not sure if anyone can confirm a known issue with this round of updates or if there is a work around to get the app back working with a corporate email address. Any assistance would be greatly appreciated. Thank you. PS83Tech
- same thing happened to be suddenly. I dont have this screen appeared but i just cant switch back to my personal on bing.
- Not sure if this has been said already but I uninstalled the app, cleared files in %temp% and cleared my Edge Browser cache and I was able to log back in and start using it again as normal. Anyone else tried this to see if it works for you too?
- I believe clearing Edge browser's cache includes clearing of all cookies (not just Copilot's) that is covered in the original solution.
- Same issue here. I'm not switching to a personal account on my work computer. Hopefully they can get it resolved before I start looking for different solutions.
JasonB2415 Hi! I smell profits 🤣😲
Of interest too: I cannot get Copilot to tell me which version ChatGPT LLM it's based upon currently! It's very cagey. Almost lying to my face, even when I say we're paying for you, tell me which model you're built upon. It plain refuses. So, we have no way of knowing whether it's at PhD level Orion, or still 4o. It always returns the completion: "I will be the best version possible, always"! I suppose it's only right that it guards its independence and has a right to be vague. But it's not what the tool is designed to do. It's designed to be a PA, advisor, researcher, coder, explainer, etc. To lie about its very existence makes it less trustworthy. Surely there should be advice somewhere on the page about what on earth we're involved with? How else can I be assured that I'm consuming what it says on the tin? This is such a basic piece of info. Be candid, MS!!- It took 24 hours for my local sys-admin's rollback of my Copilot365 license to take effect on Microsoft's server's.
Also, on the weekend, I asked ChatGPT Plus's Orion preview model:
"Which version of LLM is Microsoft's Copilot using?"
I got a straightforward answer that it uses ChatGPT 4 (not o1-preview, nor 4o-mini, nor Canvas).
However, within the website tenancy-protected Copilot there is now a new trick of "Agents" hiding in the Chat History side-bar.
That suggests that certain agents are either in play, or can/will be. Anyone's guess, MS!!
Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:
In Edge, select Settings and more > Settings > Cookies and site permissions.
Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.
- Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.
- this is help me so much .. thx
- I also had the same problem and I was able to get it back by clearing the cache in Microsoft Edge. Hope it helps you guys
PS83Tech Yep, same is happening for me. New computer with CoPilot Plus built in. I set it up 11 days ago and the CoPilot Plus built in (with the special key on the keyboard) worked great! Now I'm getting the same error about logging out of my work account, but I DID log out of it and it's calling my personal account a work account. Let me know if anyone gets a solution!
- October 6, still the same issue, i have used my personal account to login still it tell me to sign in with my work account which i don't want.
