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bart_vermeersch's avatar
bart_vermeersch
Steel Contributor
Nov 23, 2016

Groups not visible in Outlook 2016 (professional version)

Hello,

 

What can we do to fix or troubleshoot the following isssue:

 

In Outlook Online we can see our office 2016 groups, but in Outlook 2016 we see no groups listed below the header "Groups".

 

Outlook 2016 professional is installed (not ProPlus).

 

Cached mode is on and recreating the profile didn't solved it.

 

Bart

    • bart_vermeersch's avatar
      bart_vermeersch
      Steel Contributor

      Thank you for repyling!

       

      In the Office 2016 ProPlus version I know there is a "Groups" section in the home tab (Christophe) and also the Browse functionality in the tree (Cian). But in Professional version, I can't find either of them. In the left side tree, there is a heading "Groups", when expanding it only says (translated from Dutch): You are not subscribed to any groups.

       

      Bart

  • Cian Allner's avatar
    Cian Allner
    Silver Contributor

    You say no groups are listed but is there a 'Browse Groups' option from the toolbar or by right clicking on the Groups header in Outlook 2016? Is it empty or not showing up?

    • Dan_htn's avatar
      Dan_htn
      Copper Contributor
      Which toolbar?

      Other than your post, the only references to "header" in Outlook 2016 are references to the headers in emails. Email headers does not seem relevant to the question.

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