Forum Discussion
TimTrag
May 15, 2023Copper Contributor
New Outlook - Cannot connect to server
A few of us in the IT Department are trying to preview the new Outlook. When we click the slider the new Outlook launches, sits at the Setting up account for a few minutes, then errors out with "...
- May 22, 2023
I was actually able to figure this out in my organization at least. I found this article,https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-on-the-web/enable-disable-employee-access-new-outlook, and determined that OneWinNativeOutlookEnabled has to be set to $true. If it is set to $false or blank for a user then they cannot connect.
As soon as I changed it from blank to $true, and waited about 15 minutes for it to propagate, for my colleague and I the issue went away
George_W_Argiropoulos
May 22, 2023Copper Contributor
- TimTragMay 22, 2023Copper Contributor
I was actually able to figure this out in my organization at least. I found this article,https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-on-the-web/enable-disable-employee-access-new-outlook, and determined that OneWinNativeOutlookEnabled has to be set to $true. If it is set to $false or blank for a user then they cannot connect.
As soon as I changed it from blank to $true, and waited about 15 minutes for it to propagate, for my colleague and I the issue went away
- George_W_ArgiropoulosMay 22, 2023Copper ContributorThank you so much. After the first guy in IT tried it and comlained they had disabled it without my knowing. This worked perfectly and allowed me to enable it just for my mailbox. Thanks, TimTrag!
- eliekarkafyMay 22, 2023MVPPlease click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily.