Forum Discussion
Nathan_Pfeifer
Microsoft
MicrosoftRemote assistance with Quick Assist is changing
Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.
Remote assistance wi...
Broken some more: helping a very computer illiterate client. As it happens, this is first time attempting to use remote assist since April, so new App Not Yet installed. I ask her to press Win+CTRL+Q. It complains no network. Walk her through connecting to WiFi. Old QuickAssist just sits there. Well maybe it never noticed net now connected. Okay, kill it and start it again. She does. Progress-wheel spinning... nothing more. Apparently old quick-assist can't even lead us to the store any more. I help her open the store, search, get, install, (enter Admin credentials). We've now been on the phone nearly 20 minutes, just to establish sharing of desktop. Hate MS for doing this. Surely there is some evil business reason. Please share.
ShawnZ1HIf I had to guess, I would say, because it was done on short notice, there was some major vulnerability in the original. Also, you must now sign in to Microsoft or a domain to be a helper, so this gives some sort of trust to the helper. Still, it was a big mistake to make it a dumbed-down unmanageable, incompatible store app instead of patching the original.
