Forum Discussion
Nathan_Pfeifer
Microsoft
Apr 27, 2022Remote assistance with Quick Assist is changing
Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.
Remote assistance wi...
dd7914
Jul 18, 2022Copper Contributor
Gee, Thanks! This really sucks **bleep**! I tried (in person) to show my 88 year-old father how to use Quick Assist to let me into his PC to fix his issues, when he calls me at home, 30 miles away. I have used it with a few other people over the last few months, ever since I found out about it, and found it a great tool to fix my family members computer issues. I tried to update Quick Assist by going to the Microsoft Store, as directed, and received dialogue demanding that I log into my Microsoft Account, or create one. My father does not have one, because he does not use Microsoft email products (but I do). I do NOT want to create a Microsoft Account for him, as this will further confuse him, and create more issues. Why the Hell did Microsoft have to f--- -p a good thing, which worked perfectly, and was simple enough that I could help my elderly parents with their inevitable computer issues, which they always call me about.
Then I come home, research the problem, and find out that this is DELIBERATE! )_))(*&*^^%$#@!!
Thanks a lot, MICROSOFT!!
Please change this; through Windows Update would be great. I try to keep all my machines updated, even though this is a trying task, because there is so much updating happening, all the time.
Your new Quick Assist update policy will force everybody to try to thing like a System Admin, which most users are NOT!!
PLEASE FIX THIS!!
Thanks for letting me vent--Dave